Stefan Larsson

Experience

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  Semcon

  Jan 2000 - Jan 2001

  Educator and course coordinator

  Description: Training of a group of ten people, for a period of 6 months, to developers of WAP applications.Topics / Development languages included, in addition to standard tools for web design such as HTML, JavaScript, Photoshop etc., were basic XML – XSLT, ASP basic and basic SQL. Tool from Ericsson and Nokia was used as WAP development tools.I wrote the course and educational materials myself by developmental language was so new and other material were not so good. The logic in XML and XSLT was not describe in other materials.Seven weeks of tutoring in the student project were also included. Divided into four groups, where projects goal was to create a WAP solution, own invented or requested/cooperated with a company.Training /course approach was also in the beginning, so everyone was on same level, focused on team building, basic PC technology, Internet Information Services (IIS) and Project Methodology before the main topics starts. Role – Course coordinator and educatorProgramming language – XML, XSLT, ASP, WML, SQL and JS.Database – SQL.Environment – Windows. Show less

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  Gavle DataKunskap

  Aug 2000 - May 2002

  AutoCAD Teacher

  AutoCAD teacher for the University of Gävle, 5p evening course, and Education Initiative

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  Mandator

  Jan 2001 - Mar 2004

  IT Consultant

  XML/XSL Developer, WAP, internal office Hardware responsible, AD administration.

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  CadTeknik Forum

  Jan 2002 - Jun 2003

  Teacher in AutoCAD 2D and 3D Teacher in AutoCAD 2D and 3D for Kunskapslyftet

  • University AutoCAD Teacher

    Jan 2002 - Jun 2003

  • AutoCAD Teacher

    Jan 2002 - Jun 2002
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  Sandvik

  Jan 2008 - Oct 2012

  Building and maintaining IT service catalog of PC and Mobile services, and software applications in internal Sandvik AB IT-order system with over 50.000 end users. Together with manufactures and suppliers to build new PC models, find accessories and solutions that streamline work within Sandvik. Maintain SLA (Service Level Agreement) nine days against internal clients by managing supplier’s safety stock. Technical and service meetings with Business Areas (BA) CIO’s to present and determine future technologies in PC hardware environment. Due to continuous improvement and LEAN work was PC Image certification, patching, application packaging, distribution, delivery and on-site support outsourced to external partners for SNC (Sandvik Network Client). To clarify the different delivery areas requires descriptions, processes and holding continuous delivery meetings with external partners. I then proceeded to be responsible for SNC global processes for PC Image certification, Patching, application packaging, and Image media distribution. I also set up order processes for Sweden delivery. The role also involved to be in charge and coordinate of the PC image certification and technical advisor to Sandvik’s Business Areas.Responsibility:Lenovo, HP’s and Microsoft hardware catalog for Sandvik, accessories catalog from IT Suppliers like Atea, Dustin, Targus and Ergotron.Create and maintain service catalog for Sandvik internal clients. PC hardware certification, PC models and PC accessories, Vendor/Supplier management, Processes and Forecasting.Furthermore, problem solving, technical advice and continuous improvement. Show less Description:In a new platform from CA to create a new order interface called Sandvik Order IT Web shop and background ordering system for Sandvik AB’s IT related orders globally for over 50.000 end users. Responsibility:Designing and building a global service catalog in CA USM, financially and structurally to minimize redundancy. Designing of the web interface directory trees to easily find the right service regardless of IT knowledge. Designing financial company structure in service catalog with regard to Sandvik company codes and local currencies for internal invoicing. Show less Description:Operation manager for global IT Order & User delivery with 18 employees incl. consultants. HR management was handle by a colleague.IT-related orders were performed and processed by the department. Management of the delivery order system for customer, fully- and semi-automated system. Manual non-automated user related order was partially outsourced to India. The group participate in many development projects which required a lot of guidance and support.Procurement of consulting purchased from CGI and others. The role performed at the same time as the role IT Hardware Manager.Responsibility:Operational management of the staff, wellbeing, budget reporting, management cost and working around departments ordering systems, personal development discussion and development of the group.Project management in various project. Purchasing/hire consultant. Show less

  • Global IT Hardware & Peripheral Manager

    Apr 2004 - Oct 2012

  • Project - Sandvik Global Order IT Web shop

    Jan 2010 - Jan 2012

  • Global IT Order & User Operation Manager

    Jan 2008 - Jan 2008
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  IBM

  Mar 2013 - May 2018

  Orchestrator is tasked to ensure the IMAC service (Install, Move, Add, Change Service) for PC hardware related equipment is delivered according to customer expectations for Scandinavia (12000 clients) and South Africa (1000 clients). Orchestration lead has a wide range of activities and task to both perform and manage, including, but not limited to: managing the SLA’s of the service hubs, ownership / management of raised issues (through to completion), having a close relationship with the customer service management team, customers PCD coordinators, Service Desk, run daily huddles with the technician’s and hold regular meetings with the PCD Coordinators and other customer teams. There is also a quarterly requirement to run a service hub utilization and performance report which is to be shared with the customer.Continuous improvement to deliver more on shorter time, to win more efficient step for the team is a daily work, LEAN thinking.Especially challenging in major stressful situations such as virus attacks, supply shortages or larger incoming amounts of tickets in a short period of time.Different leadership technics are in used to manage the team in different situation. Teams: 6 FTE in Sandviken Sweden (Scandinavia) and 3 FTE in South Africa Show less Key person responsible for defining configuration for all services where PC hardware is a part of the service. Means that I’m involved in the design phase where knowledge of customer needs and plans are very crucial to the Technical Service Catalog.In short summery this include:Design and build clients contracted PC models in yearly transition. Also bundle or recommends specific peripherals suitable for specific models, technical and clients need. Important to find synergy solutions.As there was no process in place and to clarify and understand our work I create processes for several areas and needs for client and IBM. Every new PC model from manufacture, ex. Lenovo, is their own project before they are ready for released in service catalog. To describe all steps and responsibilities I create and design a process for PC hardware certification and made a Gantt chart.One of my major achievement was to set up a working IBM Lenovo SO Catalog with PC hardware and peripherals and later maintaining it.Focus was on PC hardware and hardware certification, but I also create process for Patch distribution, Image media distribution, PC Delivery end to end, PC commercial agreement (contracted models and price discussion), Increase contract scoop, Adding model to client contract, HW Transition end to end, Change stock (Distribution point Montpelier France) and Forecast.For Forecast, I set up a global working model for client forecast with monthly reports and agreements.The role also include daily contact with vendor/manufacture and catalog management of the same. In Project and clients Request for new Service/Technology (called RFS), I acting as a TSM (Technical Service Manager) with special knowledge around client and hardware.I support different project manager, hardware related and non-hardware related, to understand client as a company and other questions. Show less IBM’s assignment is to set up a globally end-user support function for the customer. DSC Operation Manager is responsible for designing technical support for places where the customer operates as well as maintain it. Ticket-based solution with different SLA’s depending on the nature and priority. Support organization divided into four stages. First line (Service Desk still with customer), second line consisting of Remote Support in India and on-site support by executing external partner Manpower, finally Third line support for deeper problem solving in Poland.Responsibility:I was responsible for End User Support for a global customer with over 50.000 end users. I held tracking meeting with Second line support incl. Manpower who performed On-site support, current status and more difficult to manage cases. Procurement of on-site technician where ticket-based solution was not running. Manage orders by technician accesses globally. Financial control of invoices from Manpower monthly. Financial control of one external field support provider.Creation of RCA (root cause analysis) as well as guide lines for execution. Show less

  • PCD Orchestration Lead

    Apr 2017 - May 2018

  • Global IT Hardware Manager

    Aug 2013 - Apr 2017

  • Global DCS Operation Manager

    Mar 2013 - Mar 2014
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  Sogeti

  May 2018 - Nov 2023

  Delivery manager for Sogeti's Integration Service and for customer Alleima (formerly SMT). Older infrastructure was migrated over in a separate project to the service's new platform in Microsoft Azure. The service developed new integrations and changes through customer orders, performed full 24/7 monitoring and support. Trust and continuity were the key words in the service's leadership as it included around 30 employees, on-shore in Sweden and off-shore in India. In addition to a technical understanding, the assignment has involved team-related challenges, developing customer relationships and setting up efficient work processes. Show less Delivery manager for Sogeti's Integration Service and for customer SMR. The position included around 30 employees, both architects and developers, on-shore in Sweden and off-shore in India. Older infrastructure was migrated over in a separate project to the service's new platform in Microsoft Azure. The service developed new integrations and changes through customer orders, performed full 24/7 monitoring and support, and had a decisive role in the majority of major projects within SMR. Stefan has run quality work and improvement work. In addition to a technical understanding, the assignment has involved team-related challenges, developing customer relationships and setting up efficient work processes. Show less

  • IT Service Delivery Manager

    Sept 2021 - Nov 2023

  • IT Service Delivery Manager

    May 2018 - Nov 2023