Chris Carlson

Experience

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  HAMILTON-WENHAM YOUTH SOCCER ASSOCIATION INC

  Apr 2010 - Oct 2016

  Facilities Manager

  Responsible for layout and line maintenance of 7-field complex at Iron Rail fields in Wenham, MA. Responsibilities included start and end of season net maintenance, field layouts for soccer and field hockey programs and tournaments, weekly line painting and flag management.Served as certified referee for U-8, U-10, and U-12 youth soccer programs and high school summer league.

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  Home Style Laundry

  May 2012 - Aug 2017

  Attendant

  Provided customer service at self-serve laundromat during summer months and college breaks. Processed customer wash-dry-fold orders. Maintained laundry machines as needed. Responsible for cash management system and account reconciliation. Assisted with renovations to store facilities. Full-time Express Delivery route driver (summer 2015). Responsible for overall management of business (2 locations) in owner’s absence.

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  Gordon College

  Aug 2012 - May 2016

  Member of the Fitness Center team responsible for general safety and fitness instruction for college and community members. Prepared fitness plans for use by members, and led exercise-specific fitness workshops. Instructed in use and safety of cardio machines, free weights, and Nautilus exercise machines. Maintained machines as needed. I study the Linguistic sciences as an undergraduate.Also combining these studies with minor in Psychology.

  • Fitness Specialist

    Jan 2013 - May 2016

  • Linguistics Student

    Aug 2012 - May 2016
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  Ipswich High School

  Sept 2016 - Nov 2016

  Assistant Soccer Coach

  Assist Head Soccer Coach with practices and games for Junior Varsity and Varsity Men’s Soccer program. Develop and implement practice plans and drills. Occasionally serve as primary Coach for Junior Varsity games.

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  GameStop

  Oct 2016 - Jun 2017

  Assistant Manager

  Hired as seasonal Guest Advisor and promoted to full-time Assistant Store Leader within 90 days. Responsibilities include:-Communication with corporate branch managers-Planning and delegation of daily, weekly, and monthly store operational tasks-Oversee shipping and receiving of inventory distributions-Storefront customer service, including personalized product recommendations-Demonstrate consistent awareness of company sales protocol-Knowledgeable of current product stock and pricing-Reconciling daily store accounting-Supervising and management development of Guest Advisor staff members Show less

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  Christianbook.com

  Nov 2017 - Mar 2019

  Customer Service Representative

  Hired as full-time seasonal customer service representative and remained on staff as full-time non-seasonal representative. Responsibilities include:-Answering and servicing customer phone calls during peak business hours-Determine and address customer concerns-Demonstrate awareness of company protocol and standard operating procedure-Work within a team setting under direct supervision and monitoring from a supervisor-Communicate effectively and efficiently with both customers and supervisors-Provide accurate information regarding available products-Display awareness of company promotional material-Recommend products to customers based on transaction history-Utilize computer programs that function on code-based commands-Provide coverage for company reception desk-Assist customers in-person with order pickupReceived multiple awards for outstanding customer service and was winner of internal upselling competition on multiple occasions. Also trained in the intake and processing procedure for returned packages. Occasionally completed projects for supervisors such as inventory checks and reorganization of office material storage. Show less

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  COVENANT CHRISTIAN ACADEMY INC

  May 2018 - Mar 2019

  Head Soccer Coach

  Head of the Boy’s Varsity Soccer program. Responsible for all coaching duties including planning and execution of practice sessions, gametime management and supervision, and player transportation via school-provided busses. Guided team to postseason play in first season as head coach.

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  Veracross

  Mar 2019 - now

  • Knowledge Manager

    Aug 2022 - now

  • Technical Account Manager

    Mar 2019 - Aug 2022