Tom Hatcher

Experience

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  Lexus of Bellevue

  Jan 1990 - Sept 1994

  Master technician/ Team leader

  Charged with performing vehicle service, diagnosis, and repair, dispatch work to team members, assist with diagnosis, test drive and quality control.Awarded dealerships first Ichi Ban award as well as employee of the month.

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  Lexus of Spokane

  Sept 1994 - Sept 2001

  Shop Foreman/ Diagnostic specialist

  Charged with performing vehicle service, diagnosis, and repair, completing service write-ups. Often solely managed service and parts department for extended time periods due to limited staffing. • Optimized profits for dealership’s sales department by designing and executing remote service to Washington, Idaho, and Montana related to WL1 starter switch recall campaign. • Achieved numerous awards for outstanding performance, including Employee-of-the-Month for entire auto group on 26 occasions, Employee-of-the-Year award, and Crown Jewel award by Lexus twice for exemplary customer service. Show less

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  Kuni Lexus

  Sept 2001 - Dec 2005

  Shop Foreman

  Held accountable for dispatching service work and facilitating vehicle diagnosis, service, and repair. Scheduled and completed service writing and delivery during peak periods, as well as assisting warranty administrator with claims. Executed training processes for technicians, along with tracking operations to ensure compliance with company’s standards. Performed weekly product education for sales staff, and monthly new customer education classes. Represented dealership at automobile trade shows and special events. • Played critical role in service department by maintaining top-10 status and achieving Crown Jewel and Elite of Lexus awards every year during tenure. Contributed significantly to attainment of strong CSI numbers.• Recognized for outstanding performance by receiving Crown Jewel by Lexus award, Employee-of-the-Month on five occasions, and Employee-of-the-Year award. Named to serve on Lexus benchmark service committee. Show less

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  Montana Lexus Auto sales and service

  Jan 2006 - Jan 2008

  Service and Parts Manager

  Orchestrated all operations for dealership, including sales, service, and parts ordering / inventory. Hired, trained, and supervised three employees. Prospected for new customers, scheduling appointments. Diagnosed auto repair requirements and completed service write-ups. Maintained all computer data management and tracking systems, including updates and back-ups. • Grew business to profitability by effectively structuring prices, determining costs, and calculating profit margins, as well as providing exemplary customer service. Show less

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  Hatcher Marine Services LLC

  Jan 2008 - Mar 2011

  Manager

  Directed all operations for company, including bookkeeping, billing, and payroll; staffing; and business development. Created bid proposals along with cost estimates and maintained inventory. Facilitated servicing, maintenance, and repair of customers’ yachts and other craft. Maintained website and advertising efforts. • Carved out niche within competitive marketplace by developing productive business and service systems and providing staff training and strong customer service

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  North Slope Borough

  Mar 2011 - Sept 2015

  Heavy Equipment / Fleet Service and Parts supervisor

  • Optimized company’s operations by managing operating budget of $1.436M and heavy equipment / machines, including 170 trucks, generators, and light plants. • Overcame backlog by training technicians on use of advanced diagnostic and work order / inventory programs and empowering staff to become more accountable for decision making. Enhanced organization and tracking processes within warehouse.• Strengthened staff’s capabilities and morale by introducing participatory management style into operations, forming teams and holding regular meetings to generate ideas and share concerns.• Spearheaded innovative training initiatives that overcame lack of funding by negotiating agreement with local college to incorporate company’s training needs into curriculum, facilitating college’s training efforts by designing and teaching course. Also negotiated exclusive parts purchase agreements with factory parts vendors in exchange for direct assistance with internal diagnostic training for staff.• Established expertise in company’s work order and inventory system, building on extensive knowledge of ADP and Reynolds and Reynolds systems. Saved company significant hours in tracking work orders and inventory. Show less

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  UIC OIL & GAS SUPPORT, LLC

  Mar 2015 - Sept 2022

  Onshore operations manager/ facility manager
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  CVS Health

  Sept 2021 - now

  Operations Manager / facility maintenance manager