Samantha Lucht

Experience

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  Suncorp Group

  Jan 2007 - Sept 2021

  I led an operational team in Commercial Recoveries & Settlements; Commercial Property & Speciality Recoveries. The team manage the recovery action associated with Property & Specialty Claims including, Commercial Property, Corporate & Major Loss, Marine - Transit, International Marine, Construction, Engineering, Property Liability, Professional Indemnity and the Commercial PSC Salvage Portfolio. My role was to promote a healthy working environment for all, to encourage development and growth, remove blockages and successfully meet financial targets and department objectives. It also allowed me to build relationships across the business to better understand the needs of our stakeholders. Show less External Customer Relations consists of a high performing and innovative team of trusted advisors and business enablers who actively assess risk and support a positive risk culture within the Group. A primary role of the team is to investigate and respond to disputes referred by an External Dispute Resolution Scheme.The team aims to deliver excellence in dispute resolution for both customers and the business by providing outstanding results through effective risk management, being trusted advisors to its stakeholders and driving continuous improvement to enhance the customer experience. Show less

  • Leader, Quality Assurance

    May 2020 - Sept 2021

  • Procurement Leader – Claims

    Jan 2020 - May 2020

  • Team Leader - Investigations, Recoveries & Settlements

    Apr 2018 - Jan 2020

  • Team Leader - Investigations, Recoveries & Settlements

    Mar 2016 - Apr 2018

  • Workforce Planner - External Customer Relations

    Sept 2015 - Mar 2016

  • Senior Dispute Resolution Officer - External Customer Relations

    Jun 2012 - Sept 2015

  • Senior Consultant - Recoveries & Settlements

    Oct 2010 - Jun 2012

  • Recoveries Consultant - Personal Insurance

    Jul 2009 - Oct 2010

  • Collections Officer

    Jan 2007 - Jul 2009
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  Great Southern Bank

  Sept 2021 - Oct 2023

  Enterprise Quality Assurance Team Leader

  I lead a team of quality assurance professionals with a focus on relationship management, continuous improvement and ongoing personal and professional development.

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  Harmony by Design with Samantha

  Oct 2023 - now

  Clinical Hypnotherapist and Psychotherapist

  As a practitioner skilled in clinical hypnotherapy, psychotherapy, coaching, and mentoring, I'm committed to guiding individuals toward unlocking their full potential and achieving incredible results. Through one-on-one or group sessions, we'll explore the subconscious mind to address challenges such as self-doubt, stress, anxiety, and limiting beliefs, fostering self-awareness and personal growth.My integrated approach combines the transformative power of these modalities to empower individuals to achieve their goals, whether it's enhancing performance, improving relationships, overcoming stress or finding purpose. Together, we navigate the journey towards success and fulfillment, tapping into one’s innate potential to break free from mental barriers, unleash creativity, and cultivate resilience.I deeply believe in the capacity of these modalities to bring about lasting change and personal growth. Together, we embark on a journey of freeing the mind and unlocking untapped potential. Show less

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  Elevated Minds Psychology

  Oct 2023 - now

  Clinical Hypnotherapist and Psychotherapist

  Clinical hypnotherapist and a member of the Australian Hypnotherapy Association. With expertise in hypnotherapy and psychotherapy, I specialise in reprogramming subconscious beliefs to create meaningful and lasting change. I work with clients experiencing anxiety, self-doubt, addiction, post-traumatic stress, chronic pain, sleep disorders, phobias, and adjustment difficulties. With a nurturing and warm approach, I ensure clients feel comfortable and supported throughout their journey to a more empowered and fulfilling life. Show less

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  Claims Hero

  Apr 2024 - now

  Claims Executive