Oluwafunmilola Ogunyewo

Experience

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  Saint francis secondary school

  Aug 2018 - Nov 2019

  Information Technology Teacher

  Teaching basic technology Nysc

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  Saadat Model College

  Jan 2020 - Jul 2021

  Information Communication Technology Teacher
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  Calm Global Information Technologies Ltd

  Sept 2021 - Sept 2022

  Support and implementation

  -Assisted Clients via WhatsApp: Helped clients with technical issues using WhatsApp.-Troubleshooting Support: Used remote access to fix problems and guide clients through software issues.-Step-by-Step Guidance: Led clients through clear steps to resolve software-related problems.-Software Training: Taught clients how to use our software effectively.-Excellent Customer Service: Provided friendly and helpful support to clients.-Ensured Client Satisfaction: Made sure clients were happy with the help they received.-Software Testing: Checked new software for how well it works, how easy it is to use, and how secure it is before releasing it.-Test Case Creation: Made test cases using Microsoft Azure to help our technical team improve the software. Show less

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  Interswitch Group

  Sept 2022 - now

  PAYMENT SYSTEM ENGINEER

  <<Key Responsibilities>>- Installed, configured and support both Interswitch and ACI developed products.- Troubleshooting of banks' card processing and payment systems.- Integration of third-party applications with Postilion products.- Implementation and support of POS and ATM terminal terminal driving applications.-Provide timely and effective technical assistance to customers via various communication channels.-Diagnose and resolve technical issues, ensuring accurate problem identification and efficient. -Create and maintain knowledge base articles and troubleshooting guides for customer self-service options. -Collaborate with internal teams to relay customer feedback, and contribute to product improvements, and bug fixes. -Conduct remote support sessions to assist customers with software installations, configurations, and issue resolution.-Stay updated on product knowledge, new features, updates, and industry trends to provide effective support.-Proficient in managing and operating Postilion within an Active-Active environment.-Extensive experience in server management and optimization.-Skilled in providing production support for Postilion switch systems, including the full Postilion suite (Realtime, Office, PostCard). Show less