Shajib Mollah

Experience

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  Mercedes Benz of Alexandria

  Oct 2011 - Feb 2015

  Team Supervisor

  - Ensured customer service, with the close of all service services, over seeing a team of 20 people

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  German Auto Group LLC

  Mar 2015 - Jul 2016

  Mechanic/Assistant Manager

  - Customized sales provided after each vehicle assessment, with average point of sale 4K daily - Supported manager with accurate and trusted cashier services, uncovering employee theft- Cultivated network to ensure strong communication between owner, management, and other staff by providing resources and follow up on outstanding vendor and customer requests - Provided customer service, ensuring every customer was greeted and phone answered in a timely manner

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  Valvoline Inc.

  Jul 2016 - Dec 2023

  Service Center Manager

  - Awarded, 3 years in a row, best service center manager by general management- Customized comprehensive vehicle assessment, treatment, and aftercare planning for 70 plus customers, daily for high volume store open 7 days a week- Comprehensive sales provided based on manufacturer recommendations and Valvoline products and services, with average point of sale for an individual customer 100% over expected sales goal- Provided onboarding, leadership, and training for multidisciplinary inclusive team of over 20 employees- Served as the lead and point of contact to facilitate quality improvement projects for the team- Ensured Environmental, Health, & Safety (EH&S) compliance including proper handling of hazardous material as well as disposal- Maintained a clean, well-organized facility, ensuring employee and customer safety and comfort Show less

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  Lidl US

  Dec 2023 - Jun 2024

  Supervisor

  - Awarded, customer service and food service management by general management within six months- Managed 7 – 10 employees for any shift needed, including opening and closing the store- Outstanding customer relationships built addressing pricing and/or inventory concerns at busiest store in the DMV area