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Lalita Bhalerao

Lalita Bhalerao

Senior College Lecturer

Followers of Lalita Bhalerao806 followers
location of Lalita BhaleraoNorthmead, New South Wales, Australia

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  • Timeline

  • About me

    Finance, Lending & Investment Specialist

  • Education

    • Ordnance Factory Chandrapur

      -

    • Uni of Western Sydney Australia

      1998 - 1999
      Master of Arts Communication and Cultural Studies

      Activities and Societies: Member of Debate Society, Literary Criticism & Film Review Associated activities, Gender Studies Reporting At the Uni of Western Sydney Australia I completed a Post Grad Degree (MA) in Communication and Cultural studies, which included the following subjects of Communication Management, Cultural Studies and Politics of Identity, International Professional Communication, Theories of Sex and Gender, Studies in History and Films, Technology Information and Communication, Theories and Issues in Writing, Social Inquiry and it's Foundation and I passed with Credit. (Distinction)

    • Pune University

      1991 - 1995
      Master of Arts English Literature

      At the Pune Uni I completed my first Post Grad degree (MA) in English Literature which included the following subjects: Structure of Modern English, English Poetry, Literary Theory and Criticism, Indian Literature in English, English Drama, English Fiction Studies, English Languages and Literature Teaching, Commonwealth Literature, where I passed in First Class and Stood First.

    • Pune University

      1991 - 1994
      Master of Philosophy English Literary Criticism

      Principles of Literary Theory)

    • Pune University

      1991 - 1993
      Bachelor of Arts English Literature

      I completed an Advanced Diploma in the French language, which is equivalent to a Masters (MA) program, I also did the certificate, and diploma before the Advanced Diploma. I also passed with First Class in my Bachelors Degree(BA) in English Literature.

    • Pune University

      1986 - 1988
      Advanced Diploma French

      Published inter uni Literary papers on various topics, debates & discussions on ancient, modern, post modern, contemporary literary criticism theories, studies in anthropological and sociological impact on literatures of people, studies in literature from Chaucer to modern British of all genres, American Literature (prose and poetry), Literature from Commonwealth Countries vis-a-vis Colonial impact on language and culture

    • Bombay Technical

      1985 - 1988
      Diploma Hotel Management and Catering Technology

      I completed a diploma in Hotel Management and Catering Technology from the Food Craft Institute in Pune, However the same course is now a degree course. Subjects included: Food Production and Patisserie, Hotel Housekeeping, Front Office Management, Principles of Management, Economics, Accounts, Commodities , Nutrition, Food and Beverage Services, Food Science, Communication, Hotel Engineering, Hygiene and Sanitation, and Financial Management, I also attended training as a trainee apprentice in… Show more I completed a diploma in Hotel Management and Catering Technology from the Food Craft Institute in Pune, However the same course is now a degree course. Subjects included: Food Production and Patisserie, Hotel Housekeeping, Front Office Management, Principles of Management, Economics, Accounts, Commodities , Nutrition, Food and Beverage Services, Food Science, Communication, Hotel Engineering, Hygiene and Sanitation, and Financial Management, I also attended training as a trainee apprentice in various five star hotels as part of summer and winter hands on training every year. Show less

  • Experience

    • SNDT University

      Apr 1993 - Jun 1995
      Senior College Lecturer

      Responsibility: Teaching English Literature to Undergraduates (First Year and Second Year)Teaching Literary Criticism to Undergraduates (Third Year)Created academic year curriculum and teaching plan, including modifying and selecting teaching contentCreating tutorials, conducting formal examinations, written and oral for academic yearProfessional TrainingSAP Banking (Customer Information and Deposits Management Modules)SAP Loans (CRM, CMS, Loans Management, Customer Centric Banking)SAP FICO (Financial Accounting, Cost Controlling)Information Framework (IFW) and Banking Data Warehouse (BDW)Requirement Analysis and product testing methodologies Show less

    • Suncorp Bank

      Oct 1995 - Aug 1996
      Customer Service Officer

      Responsibility: Identified customer needs, and tailor them to banks products of insurance, loans, savings, and investmentsProvided a one stop allfinanz service to customers; services included insurance, retail banking, lending, investments etc.

    • Colonial State Bank

      Aug 1996 - Mar 1999
      Sales Consultant

      Responsibility: Provided customers with a customised allfinanz solution offering for their diverse needsPerformed End-to-end processing of personal lending: interview clients; compose loan proposals, credit assessment, documentation and settlement

    • Commonwealth Bank

      Mar 1999 - Nov 2003
      Manager Personal Lending

      Responsibility: Responsible for End-to-end processing of lending, (home loans, investment home loans, commercial, marginal loans etc): interview clients; compose loan proposals, credit assessment, approvals, documentation and settlementAlways exceeded target of 2 million dollars per week. Awarded for consistent achievementDesign product campaigns, sales strategies, define goals and targets, write performance feedback reports, sales statistics, etc.Generated and maintained new and wide customer base by devising and implementing new marketing strategies Show less

    • Suncorp Bank

      Feb 2006 - Mar 2006
      Credit Analyst

      Responsibility: Analysed and approved commercial, investment, home, line of credits, other personal loan applications based on their creditworthiness and the applicants financial and security position. Always exceeded target of 3 million dollars per week.

    • IBM Global Services

      Dec 2006 - Oct 2009
      Senior Advisory Consultant

      Projects Undertaken: Common wealth Bank Of Australia - ATO Superannuation Vodafone Essar Limited - Vodafone Transformation IBM Financial Sector Services Internal Magazine (FinNews) SunTrust Bank, Atlanta Core Banking Functional Testing Lab for Centre of ExcellenceSAP Banking FastTrack Training Preparation

    • Self Employed Independent Peoplesoft Consultant

      Nov 2009 - Sept 2012
      Business Analyst and Instructional Designer

      • Banking and financial services domain consultant to develop software as service projects• Perform Business Analyst activities of gathering and documenting business requirements, defining process flows and documenting procedures• Performing Business Intelligence gathering and customer analytics for the banking industry• Developing training content for ILT, WBT and e-learning material based on Instructional Design Principles • Research and develop content for web designing activities• Creative copywriting as a subject matter expert• Conduct training needs analysis (TNA) and undertake training assignments• Create Instructional Design Document and Storyboard for training delivery program• Work as technical writer and editor for some projects• Script and storyboard materials for audiovisual and flash presentations• Materials developed include storyboardin course outlines, training modules, software simulations, ppt and audiovisual presentations, training manuals, user manuals, training need analysis questionnaire and document, communication plans, learning exercises and assessments, quizzes and other learning activities Show less

    • Aptara

      Jul 2012 - Jan 2013
      Instructional Designer

      • Developing training content for ILT, WBT and e-learning material based on Instructional Design Principles • Materials developed include storyboardin course outlines, training modules, software simulations, ppt and audiovisual presentations, training manuals, user manuals, training need analysis questionnaire and document, communication plans, learning exercises and assessments, quizzes and other learning activities • Research and develop content for web designing activities• Creative copywriting as a subject matter expert• Conduct training needs analysis (TNA) and undertake training assignments• Create Instructional Design Document and Storyboard for training delivery program• Work as technical writer and editor for some projects• Script and storyboard materials for audiovisual and flash presentations Show less

    • Infosys

      Feb 2013 - Jun 2014
      Senior Instructional Design and Domain Consultant

      As a Senior consultant my role is to provide Insurance domain Knowledge, and Develop training content based on Instructional Design Principles for India Post Insurance products.The materials developed include Operating Manual, Job Aids, PPT deck, Assessment Quizzes etc., and other learning activities.

    • Australian Financial Security Authority (AFSA)

      Sept 2015 - Dec 2015
      Business Test Analyst

      • Undertake rigorous testing of AFSA’s Personal Properties Securities Register• Create test cases, test schedules and adhoc testing scripts for Discovery and UAT environment • Identify, log and update defects and bugs in system• Testing tools used Zephyr, Jira, Word, excel, Incident Report form, the Discovery environment and the UAT environment• Retest fixed defects.• Collate and maintain defect spreadsheet• Liaise and correspond with IT team and business departments

    • ASG

      Apr 2016 - Apr 2018
      Education Planning Consultant

      • Meeting clients to promote and sell ASG’s Education fund programs• Attending lead generation events to promote ASG products• Developing and maintaining existing and new client data base• Keeping up-to-date with ASG’s education products and promotions

    • Westpac

      Apr 2018 - Nov 2020
      Business Banking Specialist and insurance consultant

      Insurance Claim Consultant September 2019 till October 2020Westpac Insurance Group• Answer inbound calls from Insurance customers to make insurance claims and settlements• Process insurance claims in order to settle claims• Make outbound calls to insurance customers in response to insurance claims• Attend periodic training and keep up to date withurances rules and processingBusiness Essentials BankerWestpac Banking Corporation April 2018 till September 2019• Answer inbound calls from Business Banking and Personal customers • Conduct simple and complex transactions for Business and Personal cusotmers• Open Business and Personal savings and transactions accounts • Refer Business & Personal customers to other departments for merchant, insurance, wealth & lending sales • Keeping uptodate with Westpac Group updates, products and promotions Show less

  • Licenses & Certifications

    •  Business Analysis L2

      Jan 2012

    •  Instructional Design Certification

      Business Analysis L2
      Jan 2008

    •  SAP Banking (Customer Information and Deposits Management Modules)

      SAP
      Jan 2007

  • Volunteer Experience

    • Auditor

      Issued by Ministry of Environment and Forestation on Jul 2010
      Ministry of Environment and ForestationAssociated with Lalita Bhalerao