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Alex Sibley

Alex Sibley

Auckland Regional Manager

Followers of Alex Sibley585 followers
location of Alex SibleyLagmhor, Canterbury, New Zealand

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  • Timeline

  • About me

    Customer Service Manager at The Healthy Mummy

  • Education

    • Wanganui Collegiate School

      -

  • Experience

    • BTC NZ Ltd

      Jan 2000 - Dec 2003
      Auckland Regional Manager

      Began as a sales agent and was quickly promoted to team leader, with a team of 12 salespeople under me.

    • Leading Edge

      Apr 2004 - Feb 2008
      Assistant Branch Manager

      Telecommunications. I began as a BDM & Retail worker, and was promoted quickly to assist running the branch & team.

    • Yellow New Zealand

      Aug 2008 - Mar 2013
      Digital Media Specialist

      Training, Coaching, Digital Sales, Metrics, Campaigns from Conception through Execution & Measurement. Top in my role in my last phase to year end '12.

    • Sensis

      Jul 2013 - Nov 2014
      Account Manager

      Digital Sales, SEO/SEM, Portfolio Management, Conflict Resolution, Training

    • PayPal

      Jun 2015 - May 2018
      PayPal - Mid Market Account Manager

      Making payments safe, simple and secure. Merchant Integration, Sales, Servicing, Reporting, & Product for the worlds biggest most trusted payment processor. Joined in Sales in June 2015, promoted to Account Management August 2016.

    • The Healthy Mummy

      Oct 2018 - now
      Customer Service Manager

      The Healthy Mummy empowers mums to live a healthier life and has a 200+ locally produced product line as well as a number of digital apps. It has now expanded to the UK & USA and is producing the range locally in the UK and will be soon launching in the USA.I am responsible for ensuring best in class Customer Service delivery to our hundreds of thousands of healthy Mums & Moms around the world. This includes - - Recruitment and Training- Managing a team of up to 10 CS agents- Escalations, Coaching- Live Webchat and in-app chat- Reporting- Social media management across FB, Instagram, Tik Tok, Twitter, YouTube- Reviews- and much moreAs a small team we lean on each other heavily, and I'm often involved in Marketing discussions & tasks, Product development, Technical development. I regularly engage with other areas of the business, passing on feedback & suggestions, and constantly thinking of the customer experience. Show less

  • Licenses & Certifications

    • Google Sales Certification

      Mar 2011