Mark Arbour

Experience

• 

  Brink’s Canada

  Jan 1995 - Jan 2004

  Armed Courier

  Experience Driving limited visibility armored vehicles in dowtown core traffic. Air courier experience, including precious metals, minerals and jewels. IMF money transfer courier. Extensive contact with customers, clients and public while maintaining professional standards and situational awareness. In my almost ten years, nothing was ever lost, stolen or robbed while under my care, and my teams care at that time. Brinks eventually had me developing job skills, up to and not just limited to driving, guarding, emergency procedures, developing consitently good work habits in newer employees. My employment at Brinks allowed me to professionally develop my own resume and skills with the numerous courses and instruction available, in house and externally. Show less

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  Toronto Transit Commission (TTC)

  Aug 2004 - now

  Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (TTC), North America’s 3rd largest transit system. Efforts are strategically aligned with the TTC’s corporate mission “to provide a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”KEY ACCOUNTABILITIESExposure to multi-districts (on-street, CIS and Mobile Cab), multiple bus types or streetcars and varied working conditions related to bus or streetcar and subway transportation; Promotion of the following: a positive Customer Service atmosphere, reinforcement of safe work practices and safety culture through effective face-to-face employee communications, operating excellence program, effective incident response, oversight of the Fit for Duty policy, pro-active job observations, reinforcement of safe work practices and thorough investigation and follow-up on incidents/issues; responding to emergencies affecting the commissions employees, customers and property and providing on scene updates and evaluation.Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.SKILLS, KNOWLEDGE & EXPERIENCEThorough knowledge of safety practices, transit operating regulations including scheduling, service adjustment methods, and emergency operating procedures;Familiarization with Operations Group regulations, corporate policies, collective agreement provisions and other relevant guidelines and processes that may apply to transit services such as the Occupational Health and Safety Act, etc.; Show less Operate a public transit vehicle in one of the largest cities in Canada. Servicing over a million riders daily the TTC operates Bus, LRT, and Subway trains. I operated a bus capable of carrying over 60 passengers during rush hours safely and efficiently. Adhering to the Commissions policies and training guidelines, I provided customer service and assistance to people often travelling as tourists or students from other countries. * As of February 2, 2014 - I assumed the position of Route Supervisor - Roncesvalles Division - Toronto Transit Commission. Show less

  • Chief Mobile Supervisor

    Sept 2021 - now

  • (Acting) Chief Mobile Supervisor

    May 2021 - Sept 2021

  • Mobile Cab Supervisor / Route Supervisor / MLEO (TTC)

    Feb 2014 - Sept 2021

  • Bus Operator

    Aug 2004 - Feb 2014