Chinmoy Ghosh

Experience

• 

  LTIMindtree

  Apr 2021 - Aug 2024

  Specialized in Azure infra (IaaS, PaaS, SaaS) and other products.• Experienced in providing global support to Azure customer in terms of service operations.• As a cloud engineer gained experience on both CRE and SRE and handled critical Scenarios both from customer and platform prospective• Has 2+ years of experience in Service operations and ITIL.• Experienced on Event management, Incident management, Problem Management and most importantly contributed toward continual service Improvement.• Expertise on Compute, storage and Networking part of Azure• Worked on OaaS activities for top customers globally.• Expert in handling critical outages Show less • Collaborated with team to analyze system solutions based on client requirements• Collaborated with engineers to evaluate software and hardware interfaces.• Gained hands on experience on Azure Platform Changes from different tools and web applications. • Excelled in handling customer Additional requests on feature enabling. • Gained Hands on experience on Log Analytics using KQL and provided solution to customer within SLA. • Learned basics of Power BI and how to create dashboards and helped team with new dashboards. • Learned basics of Power automate to reduce my efforts and ease my team's work as well Show less

  • Software Engineer in Azure Incident management

    Jan 2023 - Aug 2024

  • Junior Software Engineer in Windows Azure Support Unit

    Apr 2021 - Jan 2023
• 

  F5

  Aug 2024 - now

  Distributed cloud engineer I

  network security | distributed cloud