Cherish Sullivan

Experience

• 

  Saxon, Secord, & Co

  Jun 2002 - Mar 2003

  Receptionist
• 

  Jerry Leigh of California

  Jul 2003 - now

  It is my job to manage the collection of processes used to track, oversee, and optimize all customer interactions. The goal is to ensure that all of the customer interactions are pleasant and informative. The process for JLE begins with the distribution of information to the sales team and completes when a customers order is delivered to them. However, there are many steps in between. It is the job of my team to ensure that the steps in between are done quickly, effectively, and efficiently. The major goal? To ensure repeat business and customer loyalty. Specific Duties:* Manage & Increase traffic on all Social Media sites including (but not limited to) Facebook, Twitter, Instagram, and Pinterest.* Manage the Customer Service staff in all aspects of business* Work with IT to increase traffic to company website, http://shop.jerryleigh.com. In addition, work with website team to ensure traffic is constantly/consistently increasing on site. * Distribute information clearly to all Sales staff to ensure orders are received prior to product arrival.* Maintain quality control records. Constantly seeking new ways to improve the sales & customer experience. Show less Implemented email flyers to increase sales orders. This included obtaining email addresses for over 500 customers.Reactivated key accounts, utilizing persuasion/mediation skills.Created customer satisfaction survey, drastically reducing potential problems.Created system to open new accounts and avoid opening new accounts that were not legal operations.Work with 30-35 sales professionals covering all 50 states, responsible for overseeing more than 5,000 individual and corporate accounts.Work with customer service staff of 3-5 individuals.Support sales reps in opening new accounts and upgrading existing service.Quickly and effectively solve customer challenges.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Show less

  • Senior Project Manager

    Mar 2023 - now

  • Social Media & Project Manager

    Jan 2018 - Mar 2023

  • Customer & Sales Experience Manager

    Jul 2013 - Jan 2018

  • Customer Service Manager

    Jul 2003 - Jul 2013
• 

  Florida Vacation Villas

  Jan 2005 - Aug 2012

  Front Desk

  Assist guests with check-n/check-out procedures.Support maintenance and housekeeping staff to ensure the best experience for the guest.Constantly seeking cost effective ways to upgrade resort to make a better environment for all guests.As an employee at Florida Vacation Villas, it is my responsibility to ensure that guests have the most enjoyable vacation possible.