Tabrez Shaikh

Experience

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  Page Point Service Private Ltd (Airtel)

  Aug 2005 - Dec 2006

  Customer Service Executive

  Inbound Process :• Receiving incoming calls from all over Maharashtra & Goa circle • Sorting out queries faces by the clients anywhere across the Maharashtra & Goa circle• Giving online solutions to clients and make to provide valuable information needed to them regarding the process• Keeping a tract of all the employees working with the organization.

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  Bajaj Allianz General Insurance Co. Ltd

  Dec 2006 - Mar 2012

  Motor Claims Executive

   Process and People Management :• Accountable for Providing Back office services for General Insurance process, preparing periodical MIS, extending support to the processors, handling escalated cases, Team Audits.• Accountable for dealing with the clients request and ensuring the request is dealt as per the set SLA’s of the process.• Co-ordinating with team managers regarding process improvements & assisting them on efficient process management.• Executing initiatives on time management and encouraging teams for the same for better production.• Preparing MIS reports & other statements with a view to apprise management of Process operations and assist in critical decision-making process.• Updating on process related information & giving feedback to the management.• Mentoring and motivating team members individually and during team meets to enhance service standards, customer satisfaction & team development.• Looking after corporate tie-ups ALD and STFC client. Show less

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  Tata Consultancy Services Limited

  Mar 2012 - Jun 2015

  Senior Process Associate

  New Business :• Accountable for providing services for clients in term of policy issuances.• Accountable for scrutinizing all the documents online from the broker through Q Reference number.• Co-ordinating with team member to solve whenever any query arises.• Executing initiatives on time management and completing the case within the timeline set.• Taking critical decision while dealing with Switch in and Switch out of client’s fund.• Identifying gaps in application received from the broker & chasing for the incomplete application.• Handling a team of 15 + and providing training wherever needed• Doing quality audit on day to day basis Handling Different Work types:• Providing maximum Production of Geninfo Case like Hong Kong, Singapore pending for critical Issues. • Managing workflow of work types.• Providing support whenever need to new joiners.• Providing support for fun activity arranging every Friday.• Active support during the workflow to new joiners.• Dealing with Clients Fund• Switch in and Switch out on client’s fund on the request• Scrutinizing the client’s signature and dealing accordingly. Show less

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  Amdocs

  Jun 2015 - now

  Administrative Assistant (Executive Assistant)

  • Calendar Management.• Facilities Management.• Space Management.• Departmental Budget and Invoicing.• Project Management• Travel Arrangement & Expenses filing with co-ordination for Visa documentation.• Transport Arrangement.• Administrative Support.• Visitors Management.• Client / Guest Visit Management.• Vendor Management.• Data Management.• Meeting rooms booking.• Excellent time management skills with multi-task and prioritize work.• Plan and Manage offsite event.• Strategic Planning and Global Energy Analytics the team. Show less