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Chanel C.

Chanel C.

Dental Receptionist

Followers of Chanel C.584 followers
location of Chanel C.Sydney, New South Wales, Australia

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  • Timeline

  • About me

    Team Leader at UNSW

  • Education

    • Kyoto University of Foreign Studies

      2013 - 2014
      Japanese Studies for Overseas Students

      Activities and Societies: BodyBuilding Club, KUFS Club IRIE One-Year Exchange Program

    • St George Girls' High School

      2003 - 2008
      High School

      Activities and Societies: Oztag Team

    • National Taiwan Normal University

      2015 - 2016
      Mandarin Chinese

    • University of Technology Sydney

      2009 - 2014
      Bachelor's Degree Bachelor of Business Bachelor of Arts in International Studies

      Activities and Societies: UTS Kickboxing Club Majored in Finance and International BusinessOverseas Studies Program in Kyoto, Japan

  • Experience

    • Dr. Papadeas’ Dental Surgery

      Aug 2009 - Dec 2011
      Dental Receptionist

      • Providing excellent clientele service as first point of contact for patients• Managing and organising appointments• Maintaining high level of professionalism at all times• Prioritising and completion of administrative tasks successfully and efficiently• Data entry using MS Excel

    • CONTACT CENTRES AUSTRALIA

      Nov 2009 - Mar 2011
      Telesales Representative

      • Maintain a good understanding of company products and services• Exceptional phone manner• Ability to meet and exceed sales targets

    • Ezy Math Tutoring Pty Ltd

      Jan 2011 - Jan 2015
      Mathematics Tutor

      One on one tuition to students in their own home to become intellectually independent so that they can ultimately succeed on their own.

    • Victoria's Secret

      Dec 2011 - Jan 2015
      Sales Associate

      Customer Service - provide fast, friendly service by assessing customer needs and actively provide assistance, constantly updated with product knowledge to provide accurate information for customers, offer above and beyond customer service by doing more than expectedSales - achieved 100% of personal sales budget every month, up-selling and cross selling skillsTeam Work - efficiently accept stock deliveries semiweekly with colleagues, maintain and organise the stock room to improve work flow, participated in monthly stock takes, helped other staff members to achieve their sales target in order to make store targetStaff Motivation - responsible for motivating casual staff to meet company standards in customer service and completion of tasks through everyday good working relationshipProblem Solving - calculation of store and staff budget targets, contribution to bi-weekly reports, in charge of handling all store repairs, dealt with unhappy customers regarding product issues, opening and closing responsibilities - ensuring no discrepancies and all money is securely storedExecution of company values - The customer rules, Passion leads to success, Inclusion makes us stronger, It matters how we play the game Show less

    • Self Employed

      Jan 2015 - Mar 2016

      • Lesson planning and preparation before each class• Adapting and multitasking to each student's level and needs• Liaising with students to discuss progress & ongoing lessons• Motivating and inspiring students to learn and speak English with enthusiasm• Assisting IELTS, TOEFLS and TOEIC preparation Cultural exchange exposing young children to the English language in an engaging manner, as well as personally developing the Italian language.

      • English Tutor

        Jan 2015 - Mar 2016

      • Au Pair

        Jan 2015 - Aug 2015

    • NAB

      Jun 2016 - Jul 2017
      Digital Communications Associate

      First point of contact for clients through email, social media and phone –• Effective resolution of customer account, technical, market related, and product queries through digital channels - Oracle RightNow, MS Outlook, Twitter and outbound calls• Workflow - follow up with back office operations teams on requested actions and administration• KYC & AML/FATCA/CRS - follow up with clients to ensure compliance to internal risk frameworks• Promote and cross sell products and services to meet client needs• Client & HIN retention• First time resolution of complaints and escalation when unresolved issues arise• Follow up with clients on technical incidents and failed trades or settlements• Provision of market information and order management Show less

    • MealPal

      Jul 2017 - Jan 2019

      • Account Manager - APAC

        Jul 2018 - Jan 2019

      • Business Operations Coordinator

        Jul 2017 - Jan 2019

    • SpareWorkspace.com.au

      Jan 2019 - Apr 2020
      Business Development and Account Manager

    • The Fair Work Ombudsman

      May 2020 - Nov 2023

      • Team Leader, Senior Inspector

        Oct 2022 - Nov 2023

      • Inspector - Compliance

        Jul 2021 - Nov 2023

      • Adviser

        May 2020 - Jul 2021

    • UNSW

      Nov 2023 - now
      Team Leader - Case Review

      Fee Remission and Special Consideration - Student Life Cycle

  • Licenses & Certifications

    • Customer Service Foundations

      LinkedIn
      Nov 2020
      View certificate certificate

    • Project Management: Government Projects

      LinkedIn
      Mar 2021
      View certificate certificate

    • Working with Upset Customers

      LinkedIn
      Aug 2020
      View certificate certificate

    • Certificate IV in Government Investigations

      Public Sector Training Solutions (PSTS)
      Nov 2022

  • Volunteer Experience

    • Local Group Coordinator

      Issued by AFS Intercultural Programs on May 2014
      AFS Intercultural ProgramsAssociated with Chanel C.

    • Mardi Gras Volunteer

      Issued by Sydney Gay and Lesbian Mardi Gras on Mar 2016
      Sydney Gay and Lesbian Mardi GrasAssociated with Chanel C.