Ajantha Menon

Experience

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  Red Communications Sdn Bhd

  Jul 2002 - Dec 2004

  Production Coordinator & Audio Technician

  -Organizing location shoot details eg. location, talent scouting, transportation.-Arranging schedules.-Following up on pre and post shoot particulars. -Responsible in ensuring good behavior and time management were observed at all times by production crew.-Assistant to head live sound technician.

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  Symantec Asia Pacific

  Mar 2005 - Oct 2005

  Customer Relations Representative

  -Solving anti-virus related issues over the telephone with customers based in Australia and New Zealand.-Maintaining a polite and courteous manner with every customer until the problem is solved.-Ensuring the customer is always left satisfied.

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  JD Media Sdn Bhd

  Jan 2007 - Jul 2008

  Audio Engineer & Technical Producer

  -Selecting music tracks for major supermarkets and stores.-Writing and recording voice over scripts for on air entertainment for Giant, Guardian, Dome Cafe, Econsave, etc.-Writing full scripts designed as radio commentary for AirAsia's on board flight entertainment.-Meeting and servicing clients on a weekly basis to ensure a good professional and personal relationship is maintained.

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  Videoquip Sdn Bhd

  Jul 2008 - Jun 2015

  Audio Dub Editor

  Key Role: Full audio post production for film, television, radio and live events. Audio leveling and mixing. Laying sound effects and editing music. Writing and recording voice over scripts. Manage relationships and communications efforts for internal and external stakeholders. Utilize creative license during the entire audio post production process. Manage and mentor a team of sound engineers. Organize schedules and calendars for other in-house engineers to ensure all deadlines are met. Show less

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  PayPal

  Jul 2015 - Mar 2019

  Resolutions & Protections Operations Executive at PayPal Services Malaysia SB

  - Reviewing and attaching customer responses to claims filed against them or on their behalf.- Completing or cancelling pending reversals when appropriate.- Restricting accounts when appropriate.- Closing of claims filed through PayPal’s Consumer Protection Policies.- Escalating appropriately to Fraud Investigations.- Review limited PayPal accounts and determine the legitimacy of the account and account holder. This alsoincludes determining cases that need to be resolved by the customer to lift their Limited Access. Show less

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  EBay

  Mar 2019 - now

  Associate Marketing Manager – Digital Brand / Copywriting + Communications

  Key Role: To support the SEA Marketing Manager in all multi-national marketing and communication efforts from thedigital front to PR and events Develop and execute digital marketing strategies to drive brand awareness, customer acquisition, engagementand retention. Plan, produce and oversee digital campaigns, including SEO/SEM, email marketing and social media. Plan and execute PPC campaigns including Facebook & Google Ads to drive traffic and conversions. Craft clear and impactful communication strategies tailored for B2B and B2C client pools. Manage, plan & produce calendar and multi-form content for various social media platforms and websites.(Facebook, Instagram, YouTube, etc.) Conduct market research and competitor analysis to identify opportunities for growth and stay abreast of industrytrends. Utilize analytics tools to track, measure and report on campaigns and projects, providing data-driven insights forimprovements and alternative strategies. Manage back-end CMS platforms. (Drupal, WordPress, etc.) Manage relationships with external agencies and vendors to support all marketing initiatives effectively. Manage full creative & technical process of digital media production. Assist in planning and managing on-ground events and workshops. Provide script doctor services & final approval of all content. Show less