Pragya Basak

Experience

• 

  Floating Numbers Digital Solutions

  Dec 2021 - Jun 2023

  My role was to identify areas for improvement, providing actionable feedback, and collaborating with teams to enhance performance. My strong analytical skills and attention to detail helped me in maintaining process accuracy and efficiency. Proficient in using quality assessment tools and reporting systems to track and improve metrics.Applied various ideas and methods in coordination with the team to enhance the performance of the associates.Conducted root cause data analysis and quality assessments to maintain performance standards for Associates.Worked int Project named Golden Assessment with a teammate and a team of over 100 members. Show less

  • Quality Analyst

    Sept 2022 - Jun 2023

  • Process Associate

    Dec 2021 - Sept 2022
• 

  Tech Mahindra

  Jul 2023 - Dec 2023

  Customer Service Executive

  Examined cases and provided resolutions to consumers in the Flipkart Blended process in accordance with their specific issues, all while adhering to the process guidelines.

• 

  Gear Inc.

  Dec 2023 - Jul 2024

  Quality Analyst

  As a QA team member, my role involved actively participating in problem prevention and serving as an escalation point of contact for process-related inquiries and issues, identifying problem areas within the quality process and implement various ideas and methods to improve them, conducting root cause analysis and quality evaluations as per client requirements. Additionally, I contribute to the development of the QA team and share knowledge within the team. Participated in the Golden Assessment Project with a team of 6 members and a team of over 50 associates. Show less