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Helen Hancock

Helen Hancock

Followers of Helen Hancock589 followers
location of Helen HancockGreater Manchester, England, United Kingdom

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  • Timeline

  • About me

    Service Delivery Manager at Columbus A/S

  • Education

    • Yew Tree High School Manchester

      -

  • Experience

    • Manchester City Council

      Oct 1999 - Mar 2011

      Operations - Contact centre Manager - 50 seats Collection of Council Tax and arrears.Housing / Educations Benefits Administration. Principal Contact Centre Manager 120 seat 24 hrs 365 days - Housing Services.

      • 2009 to 2011: Manchester City Council OPERATIONS CONTACT CENTRE MANAGER – Revenues & Benefits

        Apr 2009 - Mar 2011

      • 1999 to 2009: Manchester City Council PRINCIPAL CONTACT CENTRE MANAGER – Housing Services

        Oct 1999 - Apr 2009

    • Symphony Housing Group

      Nov 2011 - Aug 2012
      Continuous Improvement Officer

    • The Regenda Group

      Aug 2012 - Apr 2013
      Shared Service Centre Team Leader

    • AQA

      Apr 2013 - May 2017

      • CRM Data Manager - CRM Microsoft Dynamics 2015

        Apr 2014 - May 2017

      • Manager : Subject Contact

        Apr 2013 - May 2017

    • ASE Global

      May 2017 - Jan 2018
      CRM Manager

    • Columbus A/S

      Feb 2018 - now

      • Service Delivery Manager

        Apr 2021 - now

      • CRM Support Consultant

        Feb 2018 - Apr 2021

  • Licenses & Certifications

    • Microsoft MB-200

      Microsoft
      May 2020