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Lalit Chacko

Lalit Chacko

Deputy Manager Systems & Projects

Followers of Lalit Chacko1000 followers
location of Lalit ChackoBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Outsourcing
    It service management
    Vendor management
    It operations
    It infrastructure management
    Bpo
    Telecommunications
    Management
    Service delivery
    Team management
    Leadership
    Pre sales
    It management
    Sla
    Call centers
    Call center
    It strategy
    Business process
    Itil
    Training
    Telecommunication services
    Governance
    Project planning
    Pmp
    It governance
    Crm
    Business process outsourcing
    Customer relationship management
    Project management
    Service level agreements
    Contact centers

  • About me

    Post graduate in Information Technology and Management with, 20 years hands-on and leadership experience in Information Systems, IT Infrastructure setup & IT Service Management across the areas of Solution Design, Transitions, Support, Security and Service delivery. Opportunity to work in varied organizations and industries have aided development of my expertise to build organizational strategies and in driving execution through, implementing Technology solutions, building processes, developing talent & culture. My numerous assignments have provided me with the opportunity to deal with change and drive these across teams that I was part of either as a leader or team member. Overall my work experience demonstrate my ability to think analytically and strategically, providing solutions while building processes and driving a culture of team work and optimal performance.

  • Education

    • Kerala Education Sr Sec School

      1982 - 1990

    • Punjab Technical University

      2004 - 2008
      MS-IT

    • Annamalai University

      1993 - 1995
      PGDBA

    • Delhi University

      1991 - 1993
      B Sc (H)

  • Experience

    • Essar Cellphones/Hutch

      Oct 1997 - Jun 2002
      Deputy Manager Systems & Projects

    • Tata Tele Business Services

      Mar 2003 - Jul 2004
      AM - IT & Projects

    • E2E Serwizsol Private Limited(Tata Bpo)

      Aug 2004 - Aug 2006
      Manager - IT

    • Idea Cellular Ltd

      Aug 2006 - Dec 2006
      Sr Manager - SDQ

    • IBM

      Dec 2006 - Sept 2018

      • GM - IT & Security Operations

        Jul 2016 - Sept 2018

      • GM IT Service and Account Management

        Jul 2010 - Jun 2016

      • DGM IT Operations

        Jan 2008 - Jun 2010

      • Sr manager IT Operations

        Dec 2006 - Jan 2008

    • CogniCX

      Oct 2018 - Sept 2021
      Director

    • Lucidplus IT Solutions

      Oct 2018 - now
      Director

    • Lucidplus

      -
      Director

  • Licenses & Certifications

    • Certified Payment card Industry Security implementer (CPISI) version 3.2,

      SISA
      Jun 2017
      View certificate certificate

    • Certified BS7799 implementer

      BSI Management Systems
      Jan 2005

    • Certified for Six Sigma Jump Start and Champions training program

      Motorola University
      Jan 2005

    • Certified ISO (9001:2000) internal Auditor

      Jan 2005

    • Administration and maintenance of Lucent Intuity Conversant V7/V8/AIR IVR

      Servion Global Solution
      Jan 2002

    • Oracle with D2K version 6i

      TGK, New Delhi
      Jan 2002

    • Certificate Course in UNIX operating System

      Informatics, New Delhi
      Jan 2001

    • OCP (Oracle Certification Program)

      Informatics, New Delhi
      Jan 2001

    • Administration and maintenance of Call Center Applications of Definity

      Tata Telecom Training Center, Gandhi Nagar
      Jan 1999

    • Certificate Course in C Programming

      N.I.C.T, New Delhi
      Jan 1999

    • ITIL® Foundation Certificate in IT Service Management

      EXIN
      May 2013

    • Certificate in Innovation and Information Technology Management offered by IIMBx

      EdX
      View certificate certificate

    • Business Analytics - The Science of Data Driven Decision Making

      Indian Institute of Management Bangalore
      Jan 2017

    • Certified ScrumMaster®

      Scrum Alliance
      Jul 2015

    • COBIT5 Foundation

      APMG International
      Mar 2017

    • ISO 27001 Lead Implementer

      QAI
      Apr 2017

    • Innovation and Information Technology Management

      Indian Institute of Management Bangalore
      Jan 2015

    • Cloud Computing Foundation Certificate

      EXIN
      Nov 2015

    • CIO as Digital business Strategist

      Indian Institute of Management Bangalore
      Jan 2017

    • Certified in Six Sigma Green Belt

      IBM Consulting
      Jan 2008

  • Honors & Awards

    • Awarded to Lalit Chacko
      Change Agents 200 Award Winners at the Enterprise IT World CIO Summit & Awards 2017 Enterprise IT World Aug 2017 Change Agents 200 ...With Digital being key word synonymous with growth today, enterprises have understood the importance of ICT as a business differentiator giving a competitive edge in the market, giving CIOs and IT Heads the center stage and their due place as true business leaders for their organizations .............................August Issue 2017
    • Awarded to Lalit Chacko
      NEXT100 CIO 2016 IT NEXT magazine Nov 2016 NEXT100 is an annual awards program instituted by IT NEXT magazine that aims to identify 100 experienced IT managers who have the skills, talent and spirit to become CIOs. The awards process invites aspirants to self-nominate themselves for consideration and qualification for the award. All NEXT100 award applicants participate in an extensive series of activities that tests their techno-commercial, management and leadership skills. The final selection and nomination of the NEXT100 award… Show more NEXT100 is an annual awards program instituted by IT NEXT magazine that aims to identify 100 experienced IT managers who have the skills, talent and spirit to become CIOs. The awards process invites aspirants to self-nominate themselves for consideration and qualification for the award. All NEXT100 award applicants participate in an extensive series of activities that tests their techno-commercial, management and leadership skills. The final selection and nomination of the NEXT100 award recipients is made by a prestigious committee of technology and business leaders (the NEXT100 jury) who evaluate applicants on career accomplishments, professional expertise, skills and potential to be a CIO. http://next100.itnext.in/winners/2016/L Show less
    • Awarded to Lalit Chacko
      IBM Nextgen Leader IBM Jul 2011 Part of select 80 global employees identified as the next generation leaders in IBM.