SHUBHRAJIT SEN

Experience

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  HCL GROUP

  Jan 1989 - Jan 2002

  ASM-West
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  HCL Infosystems limited

  Jan 1989 - Jan 1993

  Major jobs handled:Successfully managed the AMC business through a team of 20 members in the assigned region winning customer delight with focused support services. Generated repeat business for AMC while securing invaluable referrals.Identified new business opportunities and provided pre-sales technical support for channel business. Systematized logistics activities to ensure timely delivery and technical support. Maintained close follow up with the clients for billing and collections. Managed the round-the-clock onsite operations at Terminal 2-C in Sahar Airport- as facilities manager. Provided planned and emergency support to ensure 100% uptime of the mission critical operations. Led and motivated a team of 24 engineers to realize maximum potential.Provided hands-on support for the complete range of hardware and peripheral products based on diverse platforms like HP-UX and Novell Netware.Handled installation and maintenance of products at site and extended help-desk services.Assigned tasks to team of service engineers and monitored performance. and secured repeat business regularly. Show less

  • Customer Engineer

    Jan 1991 - Jan 1993

  • Associate Customer Engineer

    Jan 1989 - Jan 1991
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  Honour (10

  Aug 1989 - now

  Received Long Service Award
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  Ajay Chowdhury. (HCL Infosystems Limited)

  Aug 1989 - now

  Sr. Customer Engineer

  Among the top in UPGRADE Business for 386 sx Computers in JFM 95.Received the award of best AMC Collection during the quarter JFM 92.Letter of Honour for completing Five years in HCL Hewlett Packard Limited.Recipient of HP Star Sales Professional Certificate in HP Storage in January 2002In HCL Infosystems Ltd successfully managed several corporate customer's like BAYER INDIA / WOCKHARDT/BIRLA GROUP (Sunlife Insurance/Asset Management /Global Finance) / AIRINDIA / LIC, Thane Region /PAPER PRODUCTS / COLORCHEM / RAYMONDS / NIRLON/RING PLUS AQUA LTD/Dynamic Shares and services.With meticulous planning and support services achieved zero flight delays through the duration of the contract -as facilities manager Air India.Successfully bagged Air India SABRE order for 2250 equipments for 610 SABRE agents across 53 locations.Managed several key accounts to their total satisfactionGenerated business worth Rs 1.5 crore in 18 months in I.T.Services Sales; Saved Rs 5 lacs per month in procurement costs for ALL INDIA F.E. Operations Show less

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  HCL Infosystems Limited

  Jan 1994 - Jan 2002

  Senior Customer Engineer
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  Air India

  Jan 2001 - Jan 2002

  Facilities Manager
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  PCS Technology Ltd

  Sept 2002 - Oct 2005

  Sr. Manager-operations
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  Nasik/ICICI INFOTECH

  Sept 2002 - now

  MICO

  ordinating with vendors from India, U.S., U.K for pricing and imports for above equipments in addition to the local requirements (PC's/DMPs/Local Servers). Liaison with 17 branch offices for successful Upgrade orders and implementation.Procurement:- Managed procurement worth Rs. 6 crores per annum for local ALL INDIA Rqmts/UPGRADE Business in regular coordination with Indian,U.S.,U.K.Vendors.Successfully managed corporate accounts like AIR INDIA /INDIAN AIRLINES/ORGANON PHARMA/UNITED WESTERN BANK, PUNE AND MUMBAI/CLP POWER, Bharuch and Mumbai/IIB/; I.T.Servcies sales (AMC/FMS/TPMS/DATA CENTRE/ATM CENTRE DESIGN AND IMPLEMENTATION).Spearheaded total facilities management across India in coordination with the various location offices. Built and nurtured cordial and productive client relations.Contributed in revenue generation by upgrading/extending facilities management contracts and operating buyback agreements. Quickened response time to customers' calls to extend high quality service and win customers' delight.Streamlined inventory management and initiated procurement of spares based on data analysis. Guided, controlled and motivated large teams and arranged training sessions to upgrade their skills in line with world class systems.Successfully marketed the AMC, FMS, TPMS and manpower outsourcing contracts across the western region and regularly achieved business milestones.Designed and implemented plans and strategies to address segment specific requirements. Maintained constant vigil on market dynamics and realigned policies accordingly.Offered customized technical and commercial solutions and attended negotiation meetings to conclude business contracts. Zoomed in to cover untapped potential markets for business generation. Show less

• 

  WEST

  Sept 2002 - Jun 2004

  Area Sales Manager

  Prime responsibilities:Pre sales: -Full responsibility for all technical aspects of I.T.Services (AMC/FMS/DATA CENTRE Business) and entire Tendering process - Working out the investments required in terms of manpower, assets to be maintained at Customer location, SLA and deciding appropriate offer for stipulation in tender/corporate rqmts.Post Sales: - Post sales responsibilities involve processing the order for execution within the scope of terms and conditions involving taking care of SLA, manpower commitment, Spares commitment other related aspects.All India Upgrade Business: - Actively Managing the operations part of UPGRADE ALL INDIA (All India revenue for UPGRADE Rs.6 Cr. last year) entailing contributing inputs in pricing for UPGRADES for MNC Servers (IBM RS 6000/DEC ALPHA/HP, COMPAQ ML Series/SUN, Storage, Networking (CISCO, 3COM,CABLETRON, ENTRASYS Show less

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  PCS Technology Limited

  Jul 2004 - Oct 2005

  • Senior Operations Manager

    Aug 2005 - Oct 2005

  • Manager (Operations)

    Jul 2004 - Aug 2005
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  3I INFOTECH LIMITED

  Nov 2005 - Mar 2010

  Handling ALL INDIA Support activities for Technology Solutions GroupCustomer DatabaseWarranty Expiry Details / AMC renewals.Customer Wise Break-up of service desired categoryPresales.Collection.Handling Customer Issue.Repair Stream line SupportASP Coordination Resource HiringTrainingResource AllocationProposed New Line of Business.Key Clients Handled: -Ncdex/IISL/CRIS-Port Blair/DOIT-Jaipur/Vodafone-DBA Project ,Mumbai/RBI-Wan connectivity project/IGTPL -Cochin/ Show less

  • rsdm

    Nov 2005 - Mar 2010

  • Head Support Operations

    Nov 2005 - Jun 2006
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  Managed I.T. services

  Jul 2006 - Mar 2010

  Regional Delivery Manager

  Strong team leader and a natural motivator. Mentally strong and emotionally stable.; Handling 800+ manpower for facility management projects on 24x7x365 day supportHandling presales activities in terms of setting up of data centres (complex server rooms)Manpower planning and recommendation with use of technology for various AMC/FMS ProjectsManpower recruitment , controlling attrition, training and planning implementation for various projects.ITIL based process implementation on various projects.Responsible for revenue collections as well as farming in existing accountsMonthly review with key clients.Quarterly audits of key clients and PMO Ratings for the sameResponsible for NP(Net Profit) for the Western Region.Key Clients Handled: -1)IBM Projects:-Vodafone, IDEA, Glenmark.UTV.2)Other Projects:-IOCL/NIC/NACIL(I)/EXIM BANK/ MORGAN STANLEY/NOMURA/LOOP MOBILE/BNP PARIBAS/ Show less

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  Mindtree Limited

  Apr 2010 - Dec 2010

  Sr.Project Manager
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  PCS Technology Limited

  Jan 2011 - Jun 2012

  Responsible for service delivery for Mumbai Branch as well as handling National key accounts

  • National Service Delivery Manager

    Jan 2011 - Jun 2012

  • National Service Delivery Manager

    Jan 2011 - Jan 2011
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  Inspira Enterprise

  Jun 2012 - now

  Vice President - INFRASTRUCTURE DELIVERY
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  Inspira Enterprise

  -

  Vice President - INFRASTRUCTURE DELIVERY