Sahil Tanwar

Experience

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  HCL DEVELOPMENT CENTRE

  Oct 2010 - Nov 2010

  NETWORK TRAINEE

  • Administering & designing LANs, WANs internet / intranet networks.• Communicating and negotiating with users, specialists, other staff and suppliers.• Network connectivity troubleshooting, ping, telnet. • Network Redesign for branches/Campus Locations.• Implementing and maintaining backup schedules.• Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation.• Investigating, diagnosing and resolve all network problems.• Maintaining pre-packaged software applications on the LAN. Show less

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  INTarvo Technologies Limited

  Nov 2010 - Dec 2011

  Technical Support Engineer

  • Follow standard processes and procedures.• Answer incoming calls and analyze the queries and problems of the callers.• Perform security check and verify details of the customer, service plan and other specifications in the CRM.• Log in nature of complaint and other details regarding the problem as provided by the callers• Assign complaint ID and inform the customer regarding approximate time needed for the resolution of the problem.• Provided Level 1 technical troubleshooting to clients -ACER, DELL, HCL and TOSHIBA clients.• Diagnose and resolve technical hardware and software updates problems.• Resolving the issues over the telephone and by email. Show less

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  MODERN ENTERPRISE

  Aug 2012 - Dec 2014

  IT Helpdesk

  • Providing IT support relating to Technical issues involving Microsoft's core business applications and for Microsoft related technologies.• Configuring & Managing DNS, DHCP & Active Directory• Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.• Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.• Provided the Remote support & Net meting support using following software Team Viewer, Ammyy Remote Software, Remote Desktop.• Installation of Data card Like VPN Data Card, Tata photon+ and Reliance Netconnect etc.• Logging and responding to technical support queries.• Installing and configuring computer hardware, software, systems, networks, printers and scanners.• Provide technical support to customers via telephone, email and through tickets.• Investigating, diagnosing and solving computer software and hardware faults.• Repairing equipment and replacing parts.• Supervising junior engineering and technical staff.• Maintaining records of software licences Show less

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  Regent International Education Group

  Jan 2016 - Mar 2016

  I.T. Help Desk(INTERNSHIP)

  • Assistance and support for queries and issues related to computer systems, software, and hardware.• Respond to queries to customers and person.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Install computer peripherals devices for users.• Adding computers to Domain and Group Policy.• Follow up with students and internal staff members to ensure issue has been resolved.• Gain feedback from students about computer usage.• Maintaining daily computer systems.• Install, modify, and repair computer hardware and software. Show less

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  Techcoms limited (Chorus contractor)

  Jan 2017 - Jan 2018

  Telecommunication Service Technician

  • Understand customer’s technical requirements.• Scoping for ROW, MDUs and SDUs Tasks• Install Fiber optic and structured cabling in the residential and business premises.• Install and Configure LAN/Modem/Router/Switch.• Install FTP/ ONT connection and programming.• Making sure that all network integrated machines, computers and fibre devices are network compatible , configured correctly and programmed correctly.• Coordination in the design, analysis, and installation process.• Testing fiber cables with various equipment to maintain standard.• Fault finding and resolve optical fiber network problems. Show less

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  TSN limited (Broadspectrum Contractor)

  Jan 2018 - Nov 2019

  Telecommunication Service Technician/ Team Leader

  • Install of fibre with knowledge of NZ telecommunications networks Connect wires and cables to terminals and patch panels and Integration .• Install Fiber optic and structured cabling in the residential and business premises.• Maintaining switchboards FDH cabinets.• Use of tablets and laptops for processing work orders and reporting on common software programmes.• Testing, repairing and replacing faulty equipment with electronic Tools.• Offer day to day hands on support to service Technicians.• Maintain health and safety at all times.• Locate and repair Network Issues work-UFB/Ericsson Network-Creating Lats/Branchoff 24WAYS.• Locate underground fibre and copper services -Reading Asbuilts ,Tube Allocation Maps• Managing customer experience, escalations and complaints. Show less

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  Datatek Ltd

  Nov 2019 - now

  Information Technology Technician