Jodi Whetton

Experience

• 

  Right4Staff

  Jun 2006 - Nov 2006

  Administrative Assistant

  During my time in this role I worked on a temporary basis for various companies including: Vauxhall, Speedy Hire, Rolls Royce and Coventry City Council HR.

• 

  Coventry City Council

  Dec 2006 - May 2008

  • Commercial Waste Administrator

    Apr 2007 - May 2008

  • Receptionist

    Dec 2006 - Mar 2007
• 

  E.ON UK

  Jun 2008 - May 2022

  • Responsible for the end-to-end connections journey of new electricity and gas supplies from the customer having a live supply installed through contract negotiation, sourcing third party metering quotes for them and arranging their meter installation, right through to successful billing, for SME and large customers. • Building key relationships with a selection of account managed and new business customers to maximise opportunities in contract offerings, dual fuel sales and multiple sites/supplies.• Forming effective relationships with internal colleagues and third-party contacts to ensure a seamless journey throughout for my customers. • Ensuring delivery against my individual set sales targets which feed into the overall business objectives. • Regularly work to grow own technical knowledge by liaising with field engineers and experts to strengthen conversations with customers to give them peace of mind for their projects.• Working under pressure with customers in time sensitive/critical situations with a conflicting workload Show less • Responsible for a portfolio of corporate customers in line with the Corporate Strategy to be a trusted energy partner.• Had excellent communication skills both on the phone and in correspondence with customers, third party and internal key stakeholders. • Met customers and third-party intermediaries (TPI’s) in F2F meetings to build rapport.• Chased outstanding debts and enforced our Credit Management policies and procedures to reduce debts owed, at times this would involve having challenging payment plan negotiation conversations with customers.• Achieved top billing performance never going below 98% and reduced my portfolio over 90-day debt from £9 million to £1.8 million within 6 weeks through prompt query resolution and debt collection skills. Show less

  • Business Energy Connections Account Manager

    Aug 2016 - May 2022

  • Corporate Customer Service Account Manager

    Aug 2010 - Aug 2016

  • Portfolio Manager

    Jun 2008 - Jul 2010
• 

  National Grid ESO

  Jul 2022 - now

  Connections Contract Manager
• 

  National Energy System Operator

  Oct 2024 - now

  Connections Contract Manager (Demand & DNO)