Dona Siby

Experience

• 

  Axis Bank

  Jan 2017 - now

  Deputy Manager

  Analyzed 100+ documents daily with impeccable attention to detail, for completeness and accuracy, thedelivery of products and services within the accepted target deadlines with minimum supervision.● Collaborated with several cross-functional teams by actively building core Operations knowledge, thinkingcritically about processes, opportunities for optimizations in efficiency, accuracy, and sharing ideas.● Executed a high-level SME range of Operational support and specialized transactions accurately through necessarydue diligence, on time while adhering to established guidelines minimizing the organization's exposure to risk.● Maintained the utmost discretion and professionalism in managing correspondence, information and all matters ofconfidentiality, and escalated issues where appropriate with a sense of urgency and follow-through.● Articulated extraordinary customer service communications with relevant key partners/relationships facilitatingclear understanding of stakeholder needs regarding the transaction, offering solutions and status updates.● Consolidated customer data from the Government of Ontario’s land records and TD databases, utilizing Word,Excel macros and SQL instructions to provide a simple professional service to TD’s customers.● Supported senior management on multiple special projects until completion utilizing specialized Operationsknowledge for Excel reporting and processing of complex files, which resulted in 100% backlog reduction. Mostrar menos

• 

  Broadridge Canada

  Feb 2023 - Jun 2024

  Data Entry Processor

  >Entering customer and account data from source documents within time limits.>Compiling, verifying accuracy and sorting information to prepare source data for computer entry.>Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

• 

  Walmart Canada

  Jun 2024 - now

  Accountant
• 

  TD

  Sept 2024 - now

  Customer Experience Associate