Dona Siby

Dona Siby

Deputy Manager

Followers of Dona Siby86 followers
location of Dona SibyScarborough, Ontario, Canada

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  • Timeline

  • About me

    Post graduate diploma student at Conestoga College

  • Education

    • Mahatma Gandhi University

      2015 - 2017
      Master of Business Administration - MBA
    • Centennial College

      2023 -
      Postgraduate Diploma Business Administration and Management, General
    • Mahatma Gandhi University

      2012 - 2015
      Bachelor of Arts - BA English Language and Literature, General
  • Experience

    • Axis Bank

      Jan 2017 - now
      Deputy Manager

      Analyzed 100+ documents daily with impeccable attention to detail, for completeness and accuracy, thedelivery of products and services within the accepted target deadlines with minimum supervision.● Collaborated with several cross-functional teams by actively building core Operations knowledge, thinkingcritically about processes, opportunities for optimizations in efficiency, accuracy, and sharing ideas.● Executed a high-level SME range of Operational support and specialized transactions accurately through necessarydue diligence, on time while adhering to established guidelines minimizing the organization's exposure to risk.● Maintained the utmost discretion and professionalism in managing correspondence, information and all matters ofconfidentiality, and escalated issues where appropriate with a sense of urgency and follow-through.● Articulated extraordinary customer service communications with relevant key partners/relationships facilitatingclear understanding of stakeholder needs regarding the transaction, offering solutions and status updates.● Consolidated customer data from the Government of Ontario’s land records and TD databases, utilizing Word,Excel macros and SQL instructions to provide a simple professional service to TD’s customers.● Supported senior management on multiple special projects until completion utilizing specialized Operationsknowledge for Excel reporting and processing of complex files, which resulted in 100% backlog reduction. Mostrar menos

    • Broadridge Canada

      Feb 2023 - Jun 2024
      Data Entry Processor

      >Entering customer and account data from source documents within time limits.>Compiling, verifying accuracy and sorting information to prepare source data for computer entry.>Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

    • Walmart Canada

      Jun 2024 - now
      Accountant
    • TD

      Sept 2024 - now
      Customer Experience Associate
  • Licenses & Certifications