Shashank Ravi

Experience

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  Sutherland Global Services

  Jun 2013 - Jun 2014

  Consultant

  Providing tier 2 support to the service delivery team of McAfee Small and Medium Business in handling technical issues.Specialised on the below.McAfee Inbound & Outbound Email FilteringMcAfee Email Encryption & ArchivingMcAfee Web Filtering SolutionMcAfee SaaS Endpoint Protection

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  Wipro Limited

  Jul 2014 - Sept 2018

  Associate Consultant

  Experienced in the technology of Wintel & VMware of the IT Sector.• Worked as an L2 admin for Wintel, VMware, exchange and also office365. • An effective communicator with exceptional relationship skills with the ability to relate to people at any level of business and management.• Engaged in commissioning/decommissioning, maintenance and monitoring of business services and servers.• Provide immediate fixes to the production roadblocks. Involved in working on tasks/incidents and project activities• Managing critical issues based on priority and providing on time solution• Implementing ITIL process and in-depth knowledge in handling major incidents.TECHNICAL SKILLS:• Windows Servers 2003, 2008 and 2012, VMware VSphere 5.1 and 5.5• vCenter, vCenter Server Heartbeat, vCenter standalone converter, P2V,V2P, HA, DRS.• Sound Knowledge in Commissioning/Decommissioning - Virtual machines, ESXi Host, Physical Machine.• VMware Update Manager for host upgrades and ESXi host patching.• Managing VM’s on VCAC,VRA and also VROPS.• Working Knowledge on Windows Active Directory, DNS, ADFS and DHCP.• Server Hardware – HP and Dell Servers.• Windows patching using WSUS,PDQ and Tanium,Office 365 and exchange 2010.• Basic Knowledge in networking, Storage and Backup technologies.• Microsoft Failover Cluster in Hyper-V and VMware vSphere.• Hardware Vendor Management (HP, Terix, Dell) for parts replacement and issues.• Software Vendor Management (VMware, Microsoft)• Working knowledge on PAW laptops and also configuring them.• Managing mailboxes and troubleshooting issues related to office365 and exchange 2010.• Good Understanding of ITIL process and in-depth knowledge in handling major incidents.REWARDS:• Awarded star performer award from Wipro Technologies.• Awarded extra miler award for being part of additional project enhancement efforts.• Awarded best project player award for being the best transition team. Show less

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  VMware

  Oct 2018 - Jul 2020

  Mobility Engineer
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  Microsoft

  Jul 2020 - now

  Azure Cloud Engineer