Eva Papageorgiou

Experience

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  Ηχώ της Πόλης (Iho gazetesi)

  Oct 2018 - Dec 2018

  Archive Instructor

  Internship through Erasmus placement program at the Greek minority newspaper Iho gazetesi. Duties:• broadcast of the daily news on the radio• distribution of newspapers to several Greek minority foundations of Istanbul (churches, schools, Patriarchate)• photo coverage of Greek minority’s events • writing articles on cultural events.

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  PeopleCert

  Oct 2019 - Feb 2021

  – Handled e-mails directly from business partners and internal departments– Worked as shift’s supervisor and provided the necessary instructions to agents.– Assigned e-mails to agents and distributed them to the appropriate departments.– Escalated cases, if needed, to upper management for resolution.– Provided training to business partners concerning the company’s platform and other queries – Handled incoming chats and calls.– Responded to assigned E-mails– Handled customer’s complaints, communication and resolution.– Technical support for Windows and Mac concerning company's services.– Handled customers’ requests for phone payments

  • Senior Customer Service Representative

    Sept 2020 - Feb 2021

  • Customer Service Representative

    Oct 2019 - Sept 2020
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  Delfi Properties | Hellas

  Feb 2021 - Jul 2022

  Back Office Officer

  – Handled all incoming enquiries from all sources (website, calls, e-mails, internal) timely.– Registered clients on CRM and assigned them on agents– In-house CRM administrator.– Listed new properties on company’s Backend and on several pages (eg Spitogatos, Zoopla etc).– Responsible for subscriptions’ renewal.– Trained team members, established policies and ensured adherence to company’s policies.– Provided/run reporting and follow-ups to team members for not executing appropriately several of their duties (enquiries, system update).– Added new and corrected existing data from company’s platforms– Weekly marketing internal and social media picks.– Weekly department’s meeting compilation of highlights.– Collaboration with IT department for escalation of issues and improving in-house platforms.– Valuation of assets – Learning & Developement research – Kept record of each transaction's and agent's commission fees– Representative and point of contact for franchise– Support legal team for asset's closing Show less

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  Olympia Properties

  Jul 2022 - Mar 2023

  Sales Team Lead

  – Lead and Supervise the real estate sales team– Assess team performance and provide feedback to employees– Monitor continuous follow up on leads for existing and new clients– Perform administrative duties (add new properties and new clients on CRM, assign leads to agents, update reports and files).– Perform human resources duties (CV screening, conducting interviews, hiring new staff and transferring or dismissing staff).– Set and communicate individual and departmental goals and deadlines to team members.– Plan, design and develop appropriate marketing and selling strategies to achieve organizational sales goals and revenues.– Providing the team with information about recent developments, programs, and policy changes Show less

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  Alianthos Garden Hotel

  Apr 2023 - Nov 2023

  Front Desk Receptionist

  - Welcome guests upon their arrival and performing all check-in and check-out tasks. - Answer and handle any queries for reservations- Interact with all Guests and make sure that all Guests' requests are acknowledged and handled in a timely manner. Respond to clients’ complaints and communicate any issue,- Liaise with the housekeeping staff to ensure all rooms are clean and tidy - Upsell and crosssell additional facilities, services and products- Maintain updated records of bookings and payments- Completing administrative tasks such as filing and photocopying- Responding to requests for help and providing information about local amenities and attractions- Preparing room bills and ensuring prompt payments- Check cashiers in and out and verify bank deposit at the end of each shift- Cordinating cars’ rental and delivery, Completing contracts, organizing and storing paperwork Show less

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  Glyfada Riviera Hotel

  Nov 2023 - Aug 2024

  Front Desk Receptionist

  - Greeting and welcoming guests, perform all check-in and check-out tasks - Answer and handle all guest’s queries via phone, email, booking.com and expedia message center- Arranging relevant transportation for the guests when required- Interact with all Guests providing them with information about local attractions and restaurants. - Handle issues or complaints - Liaise with the housekeeping staff to ensure all rooms are clean- Checking next day’s reservations. Managing reservations and room allocations when Room Division Manager and Reservation department are out of office- Upsell and crosssell additional facilities, services and products- Completing administrative tasks such as filing and photocopying- Ensuring payments have been received promptly - pre payments and upon arrival- Check cashiers in and out and verify bank deposits and payment links have been paid at the end of each shift Show less

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  PeopleCert

  Sept 2024 - now

  Channel Account Manager - CEE