Ava Faught

Experience

• 

  Taylor Corporation

  Jul 2008 - Dec 2017

  ● Responsible for driving projects to create a consistently positive customer experience at every touchpoint ● Delivered on new product creation, brand redesign, marketing initiatives, and ecommerceprojects ● Implemented a web-based gift card program and expanded product selection for a key client, resulting in 15% increase in sales volume year one and 12% the following year ● Lead development of new product lines from the design phase through production/marketing plan leading to a doubling of the prior highest sales volume launch ● Directed emergency product fulfillment onboarding of a new client resulting in optimized workflows and full capacity production within 2 weeks Show less

  • On-site Project Manager at Pier 1

    Jan 2017 - Dec 2017

  • Customer Experience Manager

    Jul 2008 - Dec 2016
• 

  O'Neil Digital Solutions

  Jan 2018 - Jun 2019

  Client Services Project Manager

  ● Directed implementation of new products using agile methodology within cross-functional teams in compliance with Hi-Trust Certification and HIPAA regulations ● Delivered accurate data management and government regulated print production of multiple health insurance providers across the county ● Drove development and testing of projects designed to both improve internal efficiency and save $100k+ in postage annually ● Streamlined the data collection process for weekly scorecard reporting Show less

• 

  Ziosk

  Jul 2019 - now

  Directing customer-facing teams to successful execution of critical business goals. Developing employees, building teams, setting standards of best practices for customer and stakeholder communications. ● Successfully executing multiple new client implementations and special projects simultaneously ● Recognized with company-wide award for expanding reach of projects team to improve efforts toward growth and acquisitions ● Worked with change management and internal teams to reduce the cost of outbound shipments of deinstall materials by 85%

  • Chief of Staff

    Jul 2024 - now

  • Director of Project Management

    Jan 2022 - Jul 2024

  • Senior Project Manager

    Jul 2019 - Jan 2022