William Van Grinsven

Experience

• 

  Start People

  Jun 1998 - Dec 1998

  Planner / Buyer

  Seconded at Digital/Compaq as planner/buyer. Responsible for planning supply chain networking products for Digital/Compaq EMEA and act as a liaison between third party suppliers and Digital/Compaq organization.

• 

  Hewlett Packard Enterprise

  Jan 1999 - now

  Act as project manager for customer and HP senior management during escalations. Compose and lead escalation/crisis intervention teams. Implement a solution which enables the customer to perform business activities as soon as possible. A Service Offer Manager at HP is responsible for service readiness of hardware products and services like warranty extension and/or upgrade of service levels. I was responsible for ISS (servers), PSG (desktops and laptops) and IPG (printing) products in The Netherlands. Furthermore I acted as program manager for the IPG Repair local initiative and temporarily for IPSO PPU/PSD in The Netherlands. A Product Services Manager at HP is responsible for service readiness of hardware products. Furthermore, I was teamleader as well from 2003 until 2004. co-ordinate progress and improvements on repairs through third parties Responsible for planning supply chain networking products for Digital/Compaq EMEA and act as a liaison between third party suppliers and Digital/Compaq organization.

  • Escalation Manager / Project Manager

    Nov 2007 - now

  • Service Offer Manager / Project Manager

    Jan 2004 - Oct 2007

  • Product Services Manager

    Jan 2002 - Jan 2004

  • Customer Process Control Coordinator

    May 2000 - Mar 2002

  • Resource Coordinator

    Oct 1999 - May 2000

  • Planner / Buyer

    Jan 1999 - Oct 1999