Rashida Masakella

Experience

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  Ray's Boathouse, Cafe & Catering

  Sept 1999 - Aug 2006

  Server
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  Vino Volo

  May 2005 - Jun 2006

  Server
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  The Oceanaire Seafood Room

  Sept 2006 - Aug 2008

  Server
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  Purple Cafe & Wine Bar

  Aug 2009 - May 2010

  Server
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  Holland America Line

  May 2010 - Dec 2018

  Assistant Shore Excursions Manager

  *Escort tours with guests in over 71 countries while overseeing logistics to run a smooth and successful tour program while onboard the ship. •Promote, explain and sell excursion tour packages to guests while achieving and exceeding revenue goals by upselling and cross selling tour programs.•Conduct regular site inspections to ensure tour programs are strictly adhered to and consists of a high standard of excellence. •On-Site Group Leader for overnight tours from the ship i.e. Angkor Wat, Cambodia, The Great Wall of China, Milford Sound to Dunedin, New Zealand•Assist and support the group with any touring needs as well as routing daily requirements. Show less

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  Elect Travel (DMC) for Entertainment Cruise Productions - 2018 & 2019 Charter Cruises - Seasonal

  Jan 2018 - Apr 2019

  Travel Director

  •Meet and greet arriving artists, management & crew at destination airports.•Interact courteously, efficiently and professionally with a wide variety of client personalities on location.•Utilize exemplary problem resolution, keen listening, strong communication & organizational skills.•Proactive in identifying solutions while successfully resolving guest challenges and concerns.•Maintain knowledge of all ships regular events and special functions to provide guests with up to date and accurate information while handling special requests. Show less

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  Maritz Travel - A Maritz Global Events Company

  May 2019 - Jun 2020

  Travel Director

  • On-site representative for travel programs, providing directions and assistance for participants, coordinating and directing ground arrangements, and facilitating all travel-related activities during program operation. • Interact courteously, efficiently and professionally with a wide variety of client personalities on location. • Meet and greet arriving participants at destination airports or venues. • Assist with ground transportation at destination as required. • Coordinate hotel check-in, registration packets and other materials as required. • Oversee all scheduled program functions including food functions, activities, meetings, displays and special events to ensure prompt and timely execution. • Accommodate program participants needs to the best of his/her ability from time of first face-to-face contact until departure. Show less

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  The Polyclinic

  Jul 2020 - Apr 2021

  Patient Service Representative II

  *Uses AIDET (Acknowledge/Introduce/Duration/Thank) when answering the phone and/or greeting others.* Schedule, reschedule and coordinate all patient appointments and adjunct tests per office protocol. * Register all patients into the Misys/Epic system according to the policies and procedures established by the Practice Management Dept. and CBO.* Collect, post and balance payments according to the policies and procedures established by the Practice Management and CBO Dept.* Accurately update and maintain all electronic medical records according to the policies and procedures established by the Practice Management Dept.* Answer phone calls courteously, collect and document detailed information and route phone calls appropriately based on office protocols.* Efficiently provide basic office administrative support tasks such as mailing, faxing, sorting, typing, filing, etc.* Maintain an organized and clean work area, free of clutter. * Attend departmental and general staff meetings and contributes ideas and suggestions creatively.* Prepare all chart documentation and records with accuracy as directed or necessary for the patient’s care.* Float to other departments to accommodate Polyclinic needs.* Follow all established policy and procedures related to the PSR roll.* Participate and contribute in a team-based environment. * Maintain a team supportive attendance record.* Understand and deliver quality customer service that is consistent with the Polyclinic’s efforts in becoming a High Performance Organization.* Follow OSHA/WISHA (including usage of PPE) guidelines.* Follow HIPPA regulations to ensure confidentiality and security of pt’s health records and PHI* Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations.* Communication, conduct and dress attire portrays a professional quality at all times. Show less

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  Seattle Fire Department

  Apr 2021 - Apr 2022

  Registration Technician

  * Register patients; assist individuals seeking a COVID test or vaccination as appropriate; follow UW Medicine data security protocols; review and audit online paperwork to ensure completeness; request, verify, and/or change customer information for proper test administration; and collect and record insurance information as appropriate.* Engage directly with customers to ensure they are correctly entered into the system and collect information to ensure appropriate data processing and that communication regarding results will be sent to the patient 24-48 hours after testing.* Provide information regarding the COVID-19 testing and vaccination program, explain the process, and answer frequently asked questions.* Match drive-up patients to their virology paperwork and/or labels.* Respond to customer inquiries and complaints; research problems; resolve and reconcile discrepancies; prepare documents to make adjustments and corrections when errors are detected; and refer customer service requests to appropriate personnel for disposition and/or follow-up as required.* Update and maintain accurate account information and customer records in computerized customer information/database systems by inputting new information and changes and maintain statistical records and generate reports as requested.* Follow all safety protocols, wear assigned personal protective equipment, and decontaminate workstation as required. Show less

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  Cadre

  Jun 2021 - now

  Travel Director

  Manage onsite logistics for assigned program/event: transportation, registration, hospitality desk, catering, facilities, activities, technology and executive/VIP handling. Onsite event experience; Amazon , AT&T, Wells Fargo, Cisco, Edward Jones, Stifel, AstraZeneca, Lexus, Toyota, Emerson, Starbucks, Volkswagen, Pitney Bowes, Ford, Nissan, Cetera.

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  Hosts Global

  Feb 2022 - now

  Event Coordinator

  Meet & Greet for airport & hotel transfers. Assist with load in and load out as directed for event elements like décor, entertainment, and/or catering.

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  Seattle Girl Travels LLC

  Jan 2023 - now

  Onsite Event Specialist

  Onsite Event Specialist with experience in Automotive, Tech, Insurance, Pharmaceutical and Finance events worldwide.

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  Stewart Transportation Solutions

  Oct 2023 - now

  Transportation Coordinator

  Assist with dispatch, staging, and transfers as directed for transportation-like events including airport meet & greets.

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  Visit.org

  Mar 2024 - now

  Event Specialist

  Host in-person events such as cleaning up by the waterfront, volunteering at local soup kitchens, writing cards to isolated seniors, giving care at a local animal shelter, building STEM education kits for children, packaging hygiene kits for communities in need all which are created, curated, and led by nonprofit and social impact organizations globally.