Jonam Muluma

Experience

• 

  Luwawa Forest Lodge

  Mar 2023 - Oct 2024

  - Assisted the Lodge Manager in overseeing daily operations- Coordinated guest services, activities, and events- Supervised staff, provided training and development- Implemented sustainable practices and environmental initiatives- Managed inventory, supplies, and logistics- Fostered strong community relationships and partnerships - Developed and executed marketing strategies to boost brand visibility and occupancy- Managed social media, email marketing, and online advertising campaigns- Created engaging content (visual, written, video) showcasing lodge experiences- Collaborated with local partners and tour operators to drive referrals- Analyzed market trends, tracked performance metrics, and optimized campaigns- Maintained website, booking systems, and CRM

  • Assistant Lodge Manager

    Aug 2023 - Oct 2024

  • Marketing Manager

    Mar 2023 - Oct 2024
• 

  Luwawa Environmental Trust

  May 2023 - Oct 2024

  Education Volunteer

  - Assisted in developing and delivering environmental education programs for diverse audiences- Marketed environmental education efforts through social media, newsletters, and local outreach- Organized fundraising events, promoting community engagement and support- Compiled monthly reports, tracking program progress and impact

• 

  VFS Global

  Oct 2024 - now

  Deputy Manager Operations

  Managed all day to day activities (Administrative and functional conducted at the Visa Application Center which involves:Document scrutiny & verification for visa processing Handling cash & bank related transactions.Maintaining & recording all application data in a timely and accurate mannerEnsuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc.Conduct regular Audits for all processes & implement all new process rollouts or changesIdentify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa applicationEnsure regular Error Monitoring:-to monitor track and reduce the number of errors every month, with in acceptable limitsMaintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Tam Objective Tracker.Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operation Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/processes, required to be complied with, from an organizational & ISO perspective.Ensure compliance with VFS Global defines principles, policies & procedures as applicable to the roleMaintain high standards of ethics, integrity and compliance with corporate proceduresEnsure that the entire process is completed within the mandated Turn Around Time. Ensure that the Teams are aligned & contribute towardsEnsure no penalties are incurred and monitor, track and maintain internal errors. Liaise with various support functions to handle team related queriesEnsure delivery of Value Added Services options and achievement of the VAS targets for the VACManage VAC productivity and VAC security (Physical & data) Show less