Jenna Frank

Experience

• 

  Duncan Brothers Salon

  May 2004 - Aug 2011

  Hairstylist
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  Academy of Hair Design, Oklahoma

  May 2005 - Mar 2010

  Educator
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  Prime Harvest S.A. de C.V.

  Aug 2011 - Mar 2012

  Project Manager
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  Love Does

  Mar 2012 - Mar 2014

  Project Manager
• 

  Academy of Hair Design, Oklahoma

  Mar 2014 - May 2017

  Director
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  Well Beauty Studio

  May 2017 - Nov 2023

  • Chief Executive Officer

    Mar 2020 - Nov 2023

  • Managing Partner

    May 2017 - Mar 2020
• 

  MKTG

  Jan 2024 - now

  IT Team Lead & Digital Solutions Advocate

  As an IT Team Lead & Digital Solutions Ambassador, I set-up and operate events at Walmart locations, representing Walmart for MKTG, to enhance customer engagement through technological empowerment. My role centers around educating consumers on leveraging the Walmart app and its upgraded services, fostering digital literacy, and improving the overall shopping experience. My responsibilities combine technical expertise with leadership and strategic communication.Key Responsibilities:• Technical Support: Offer real-time technical assistance to customers and team members, solving problems and facilitating an integration of digital solutions into daily routines. • Feedback Analysis & Reporting: Collect and analyze customer feedback on the app’s functionality and service offerings, providing insightful reports to MKTG and Walmart for continuous improvement.• Digital Advocacy: Champion the use of the Walmart app, demonstrating its features and benefits to enhance customers’ shopping experiences, while promoting the adoption of new, upgraded services.• Customer Engagement: Employ social engineering skills to understand customer needs and resistance points, tailoring demonstrations to showcase relevant app features effectively.• Brand Representation: Act as a brand ambassador, embodying the company’s values and technological forward-thinking in every customer interaction.Skills Developed:• Technical Proficiency: Enhanced my understanding and teaching of digital platforms, setting a foundational knowledge base for diving deeper into cybersecurity practices.• Social Engineering: Applied principles of social engineering to real-world scenarios, improving my ability to communicate complex technical information in an accessible manner.• Problem-Solving: Developed a keen aptitude for troubleshooting and resolving technical issues. Show less