Taylor Clayton

Experience

• 

  Alamo Title Company

  May 2005 - Aug 2005

  Escrow Assistant
• 

  Jones Engineering

  Aug 2005 - Aug 2006

  Draftsman

  * Interpreted drawings and sketched them using Arris CAD software* Assisted engineers with drawing floor plans and handling customer relations

• 

  Darden Restaurants

  May 2007 - May 2010

  Certified Trainer and Server

  * Average 30 hours a week during the school year* Train new server employees and continue to develop exceptional communication andinterpersonal skills* Work with the Service, Sales, and General Managers to create innovative training and in-service exercises* Worked with the restaurant to achieve Darden Diamond Club and P.A.C.E. Awards

• 

  Methodist Healthcare System

  Jun 2010 - Aug 2010

  Human Resources Intern

  • Work with HR Director on projects concerning employee turnover reasoning and employee satisfaction• Help employees with benefits questions and orientation process• Work with HR Generalist and Assistants on various team building projects in order maintain employee engagement and satisfaction• Work with recruitment and hospital generalists in finding the right candidate for our organization

• 

  Rackspace Technology

  Dec 2010 - now

  I'm a part of a small, fast paced team focused on Cloud savvy customers who use Rackspace Cloud as their platform for development, staging, and production environments. In Marquee, we are focusing on our customers who are needing DevOps support as opposed to SysOps support. DevOps is changing the way that we consume the cloud and allows for us to automate all the things! Being in a non-sales role allows me to put my customer's needs first, offer product gap solutions, and provide the correct resources to enable my customers to be successful not only in the Cloud but with their business needs as well. You can think of me as your personal project manager to help navigate the departments of Rackspace and our partners. My primary focus is on customer development, infrastructure design and support. Show less

  • Senior Manager, Global Events/Conferences & Customer Success Center

    Oct 2021 - now

  • Technical Customer Success Manager IV

    Apr 2020 - Oct 2021

  • Enterprise Technical Account Manager

    Oct 2015 - Apr 2020

  • DevOps Technical Account Manager II

    Oct 2013 - Sept 2015

  • Account Manager, Managed Cloud

    Feb 2013 - Sept 2013

  • HR Service Center Representative/HR Coordinator

    Dec 2010 - Jan 2013