Daniel Weaver

Experience

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  Marks and Spencer

  Nov 2005 - May 2007

  Customer Service Assistant

  • Provided exceptional customer service.• Working on the tills, taking sales and processing cash and card payments.• Dealt with customer complaints, remaining calm, investigating and solving the issue to the customer and business satisfaction.• Working on the shop floor, assisting customers to locate products and general duties.• Participated in visual merchandising.• Promoted the M&S brand and adhered to all company policies.

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  Virgin Media

  May 2007 - Jul 2008

  Sales/Customer Advisor

  • Displayed leadership qualities by managing a team of up to eight, maintaining work flow and enthusiasm. Able to provide advice and training to colleagues to continue their development.• Conducted outbound sales calls to potential customers selling Virgin Media TV and Broadband packages.• Achieved a high sale record through excellent persuasive / negotiation skills.• Contacted existing clients with customer service care calls, investigating if they were satisfied with their current package, and to upsell upgrades.• Consistently promoted the Virgin Media brand.• Increased the loyalty of existing customers, generating increased sales and customer satisfaction.• Handling customer escalations. Show less

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  M&G Trailers Ltd

  Aug 2008 - Feb 2011

  Trainee Accounts Assistant

  • Received and assisted with initial customer communications, by phone, mail and face to face.• Entered all invoices and payments onto Sage.• Guided all customer queries to a satisfactory conclusion.• Complied with the service level agreement to answer calls within a 15 second time period.• Processed spares enquiries from customers, regularly taking sales orders via phone calls.• Created time sheets for employees to accurately manage how many hours each employee had undertaken each job or task for. Show less

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  The Salvation Army

  Oct 2016 - now

  The role is responsible for delivering a large (approximately 500 volunteers),territory wide, successful and fit for purpose volunteer programme to support awide range of activities within the ATMS Unit (ATMSU) including both externalcontracted services and TSA delivered services. (four fifths time)The role will also have specific management responsibility for the Anti-TraffickingResponse Team and delivery of its objectives.This role manages vital support to the ATMS Strategy by understanding the scope of the Modern Slavery Victim Care Contract and developing volunteer programmes that support its strategic and operational objectives. Working with Leaders and Managers to recognise local need and developing and successfully implementing the volunteer programme across the whole Territory. Show less One of the UK’s most inspiring and best known faith-based organisations, The Salvation Army is a Prime Contractor for the Adult Victims of Modern Slavery Care and Coordination Services Contract. Delivery of support to victims is through a supply chain of 2nd tier sub-contractors located across England and Wales. Reporting to the Project Director, I lead on the development, collation, reporting and analysis of Management Information.Using my knowledge of Microsoft Excel and Structured Query Language (SQL) to access and manipulate data held in a Case Management System, I ensure the Contract Management Team fulfils its obligation to produce timely and accurate Management Information.I analyse Project data, report on trends and identify potential areas for further research. I am an Expert User of the case management system, producing guidance and training materials for other users.Having oversight of the Quality Management Framework, we are working towards ISO9001, so currently contributing to ensuring we achieve this accreditation.I also manage the Transport for the Modern Slavery Contract with line management duties for colleagues who arrange the transport for Victims of Modern Day Slavery from a place of a rescue to a place of safety. Show less The Salvation Army is Prime Contractor for the Adult Victims of Modern Slavery Care and Coordination Services Contract. The role of Assistant National Transport Coordinator is office based and forms part of the Contract Management Team. The Assistant National Transport Coordinator’s role is to facilitate a safe, responsive, demand led transport service for victims of Modern Slavery identified throughout England and Wales.Liaise primarily with Referrals Officers, the police, volunteer drivers, service providers and potential victims of Modern Slavery to coordinate journeys from the point of rescue to a safe house in a confidential location. . Show less

  • Volunteer Programme Manager

    Mar 2021 - now

  • Project Support Officer

    Mar 2020 - Mar 2021

  • National Transport Coordinator

    Oct 2016 - Mar 2020