Anna Kosior

Experience

• 

  SouthWestern Business Process Services Ltd. (BPO) part of Capita plc

  Jun 2011 - Jul 2018

  I took part in process migration from Ireland.Daily banking and allocating incoming payments to the appropriate accounts, recording and processing cash, cheques, eft payments preparing daily and weekly cash reports, ensuring that accurate records are maintained in the relevant systems. Liaising with Credit Control and Finance department in order to assist in resolving accounts receivable issues Responsible for inbound calls relating to the client's product, ability to operate the client's database system to set up new customer accounts or update existing accounts, processing customer queries,providing administrative support for the Contact Centre (general administrative duties, invoicing, processing, data entry etc.), dealing in a professional manner with all clients, managing client's SLA's and KPI, working to tight deadlines.

  • Account Receivable Clerk

    Sept 2012 - Jul 2018

  • Call Center Customer Service Representative

    Jun 2011 - Aug 2012
• 

  Szkoła językowa Lloyd Woodley English Language centre Łódź

  Sept 2013 - Mar 2014

  Nauczyciel języka angielskiego

  Teaching English children, teenagers and adults.

• 

  Capita Customer Solutions

  Aug 2018 - now

  Specjalista ds. rozliczeń bankowych

  Preparing and posting GL journal entries, bank reconciliations, ensuring all operations are processed timely and accurately according to SLA requirements, cooperating closely with other accounting departments (AR, AP, payroll, GL) in order to support financial operations, resolving and escalating issues, participating in the financial close process - Month End Closing and reporting procedures,preparing files and documents for internal and external auditors,