Libby Washburn

Experience

• 

  Blackbaud

  Jun 2008 - now

  • Continuously prioritized varying workload while supporting FE/FE NXT • Assisted managers with escalations and keeping team informed • Managed End of Year and End of Fiscal Year Blog projects over the years – coordinating, editing, scheduling, publishing• Personally mentored newer analysts • Oversaw product documentation for FE in Knowledgebase, as well as guiding teammates toward achieving publisher rights• Introduced “Tip ‘o the week” emails to share personal favorite tips and tricks with team Show less

  • Customer Success Manager, Staff

    Feb 2021 - now

  • Competency Solutions Engineer, Staff - Financial Solutions

    Mar 2020 - Feb 2021

  • Customer Support, Staff (Level 2)

    Apr 2017 - Mar 2020

  • Financial Edge Support Specialist

    Jan 2013 - Mar 2017

  • Advantage Priority Support Specialist

    May 2011 - Dec 2012

  • Financial Edge Customer Support Analyst

    Jun 2008 - Apr 2011