Fahad Murayr

Experience

• 

  HABITAT FURNITURE CO LTD

  Dec 2018 - Sept 2019

  Human Resources Officer

  As a Human Resources Officer at Habitat Furniture Co. Ltd, I managed key aspects of employee relations, ensuring alignment with company policies and labor laws. My role involved handling employee queries related to compensation, benefits, and workplace issues, ensuring prompt and effective resolution. I coordinated recruitment processes, including candidate screening, interview scheduling, and onboarding. Additionally, I contributed to creating a positive work environment by supporting employee engagement and addressing concerns in a timely manner. Minder weergeven

• 

  ALJ United Finance

  Dec 2019 - Jan 2020

  Credit Officer

  As a Credit Officer at ALJ United Finance, I was responsible for evaluating and processing credit applications, ensuring adherence to internal policies and regulatory requirements. My role involved assessing customer creditworthiness, preparing risk reports, and working closely with the sales and collections departments to ensure healthy portfolio performance and minimize financial risk.

• 

  Riyad Bank

  Jan 2020 - now

  As a Senior Customer Care Specialist at the Customer Experience Center (CXC), I play a key role in enhancing customer satisfaction and ensuring the highest quality of service delivery through all communication channels. My role focuses on analyzing customer needs, resolving complex issues, and driving continuous improvement initiatives to elevate the customer journey. As part of the Customer Experience Center (CXC), I focused on delivering exceptional customer support, ensuring quick resolution of inquiries and complaints, and enhancing the overall customer journey. My role involved direct communication with customers, analyzing feedback, and collaborating with internal teams to provide smooth, effective, and compliant services. As a Quick Service Officer, I provided fast and accurate front-line banking services, ensuring customer satisfaction while maintaining operational efficiency. I handled various banking transactions, supported customers in loan processing, and contributed to enhancing service quality through KPI tracking and performance reporting.

  • Sr Customer Care CXC

    Jan 2024 - now

  • Customer Care CXC Customer Experince

    Aug 2022 - Jan 2024

  • Quick Service Officer

    Jan 2020 - Jul 2022