Teresa Jaynes

Experience

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  Vacationland Campground

  May 2000 - Aug 2005

  Assistant Manager/ Activities Coordinator

  Responsible for overall operation, marketing, sales, service and reservation systems. Participated in strategic planning.

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  Bonney Personnel

  Oct 2006 - Nov 2006

  Administrative Assistant

  Temporary position with responsibility for answering phones, composing and editing documents, accounts payable, handling cash deposits, maintaining client data bases, sorting mail, mass mailings, and maintaining business files.

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  Wright Express

  Dec 2006 - Jan 2009

  Responsible for handling daily inquiries from the company’s largest partners and clients including direct calls, voicemails, e-mails, faxes, and on-line requests. Also responsible for the coordination and execution of special projects delivered by Account Managers.•Developed and implemented procedures that allowed for tremendous process improvement which in turn increased customer service effectiveness and efficiency. •Proactively resolved client issues allowing them to avoid service interruptions. Show less Responsible for a variety of administrative functions, including greeting visitors, answering phones, maintaining conference room schedules, maintaining application and resume data bases for recruiters, tracking and maintaining employee files, issuing purchase orders and executing special projects from departments throughout the company. •Pulled special projects from many departments to increase my knowledge of the company’s products and services.•Received a quarterly excellence award for being proactive and continually exceeding the expectations of both my colleagues and my customers. Show less

  • Strategic Support Specialist

    Nov 2007 - Jan 2009

  • Receptionist

    Dec 2006 - Nov 2007
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  Marine Corps Community Services (Children, Youth and Teen Programs)

  May 2009 - Mar 2011

  Program Assistant

  Responsible for the care and development of infants ranging in age from six weeks to eight months old. •Assisted in creating lessons plans that would stimulate physical and mental development. •Maintained weekly records of the individual progress of infants and adjusted development plans accordingly.•Assumed responsibility of lead teacher's administrative duties in her absence. •Improved communication between caregivers and parents.

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  University of Phoenix

  Jan 2010 - Feb 2013

  Business Student

  Bachelor of Science in Business with a concentration in Small Business Management and Entrepreneurship. Graduated with honors.

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  Headquarters Marine Corps

  Mar 2011 - Oct 2011

  Management Assistant

  Responsible for a variety of administrative functions in support of program and policy development pertaining to recreation and deployment support.• Provided technical assistance in support of management and program analysis to improve efficiency, effectiveness, and productivity of services.• Monitored budgets related to travel, purchase cards, contracts and services, and realignments for each fiscal year to ensure all spend plan requirements were executed.• Provided program support for various studies, analyses, projects, reporting requirements, and management initiatives. (Example: OPERATION ADRENALINE RUSH) Show less

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  WEX Inc.

  Mar 2013 - Feb 2015

  Strategic Implementation Manager (SIM)

  Responsible for successful support, implementation or conversion of all WEX card programs to the new Millennium customer platform. A SIM performs all aspects of project facilitation and participation related to new and existing customer implementations.•Establish implementation expectations and timelines•Define the scope of the work and maintain detailed implementation plans, checklists, and documents •Identify resources required and facilitate cross-functional groups to achieve the objective.•Create, maintain and drive adherence to project plans to ensure that project milestones, business requirements and expected outcomes are met.•Develop, manage and track performance metrics against project plan•Participated in a Six Sigma Green Belt project to identify inefficiencies in current processes and developed strategies to increase productivity Show less

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  Baystate Financial

  Feb 2015 - Apr 2017

  Practice Manager
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  Seedlings to Sunflowers Nonprofit Childcare & Family Center

  Sept 2018 - now

  Playspace & Cafe Director