Tim Copeland CMgr MCMI

Experience

• 

  Shires Landrover

  Jul 1994 - Mar 1998

  Apprentice/Technician
• 

  Godfrey Hall BMW

  Mar 1998 - Mar 2001

  Technician
• 

  BMW Group

  Mar 2001 - Nov 2001

  Dynamic auditor

  Working in the audit section of BMW plant hams hallTesting the new generation of petrol engines and ensuring that the production quality and performance exceeded the required standard.

• 

  Cooper Teesside BMW/MINI

  Nov 2001 - Jun 2005

  BMW Senior Technician

  Senior technician in one of the north easts largest BMW main dealers. Carrying out in depth diagnosis and repair of BMW & Mini products. Liaising with both customers directly and the manufacturer to bring about satisfactory resolutions. Working to BMW's stringent warranty processes and training many apprentices.

• 

  Cooper BMW/MINI Durham

  Jun 2005 - Aug 2015

  I'm incredibly passionate about delivering an outstanding experience for all of our customers.Not only being prepared to go the extra mile but actively looking to exceed our customers expectations on every interaction. With a proven track record of meeting and exceeding challenging targets I'm always looking ahead and encourage new ideas to be tried and tested. Customers are the life blood of our business, as are our colleagues and It's been a huge privilege to help develop and nurture their talent, strengthening our team. Show less

  • Assistant service manager

    Dec 2013 - Aug 2015

  • Workshop Manager

    Jun 2005 - Nov 2013
• 

  JCT600 Porsche & Bentley Newcastle

  Sept 2015 - Jun 2017

  Service Manager
• 

  JCT600 Porsche Centre Teesside

  Jun 2017 - Apr 2024

  • Aftersales Manager

    Jan 2018 - Apr 2024

  • Service Manager

    Jun 2017 - Jan 2018
• 

  JCT600 Audi

  Mar 2024 - now

  Aftersales Manager