Sarwar Rahman

Experience

• 

  Cyberhosting Ltd

  Jun 2004 - Jun 2005

  Senior IT Executive

  -Web site hunting-Lead Sales team-Target Based-Software Support

• 

  Standard Chartered Bank

  Jun 2005 - Jan 2006

  Executive-Liabilities Sales

  Survey the market about account creation and customer service that is related to Banking.

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  Telenor ASA - Grameenphone Ltd

  Dec 2005 - Mar 2014

  Operation Coordinator of Outsourced Delivery Support team (An Alternative Channel of Product Delivery to Customer)-Directly Managing 14 Outsourced Employees of Nationwide delivery support operation for Direct Sales-Day to day operation by SOP (Standard operating Procedure)-Ensuring daily delivery maintaining quality, compliance & activationNationwide Product Availability and Scarcity Management, Requirement, forecasting & Planning-Ensuring optimal product availability in nationwide Regional Logistics Center for Direct Sales-Ensuring critical Demand Management with Distribution-Ensuring allocation of various products for Direct SalesSales System Support (CRM , ERP) and Compliance-Management of Customer Relationship Management (CRM) by inputting signed client into Direct Sales portfolio maintaining proper paper compliance-Generate ERP code for provisioning the signed client for sales declaration in system.-Maintaining BTRC paper compliance of Direct Sales channel of Grameenphone ltd.Compliance Management: Paper, Stock and Invoice Amount-Reconciliation of Sales document update in the system of Direct Sales - Reconciliation of Stock for SOX compliance of Direct Sales- Credit Recovery of Pending Invoice amount Direct Sales for maintaining the balance of payment.Stakeholder Management-Maintaining Cross functional alignment with Finance, IT & Distribution.-Ensuring Admin and fleet related issue-Reporting with Distribution & Finance-Prepare Sales comparison report for Direst Sales Management-Management of Customer Relationship Management (CRM) by inputting signed client into Direct Sales portfolio maintaining proper paper compliance-Maintaining BTRC paper compliance of Direct Sales channel of Grameenphone ltd.Direct Sales OPEX MonitoringProcess Development: Agreement New/ Renewal of Direct Sales -Maintaining the Central Database of Agreement Expiry of Direct SalesInventory Management (Warehouse) - Trade Marketing Item Show less •Ensure optimal product availability at Distribution house and GPC-This will mainly focus of salable product on GPC and Distributor channel. To establish process need to coordinate with Logistic reporting•Ensure reload support to Distributor-According to the daily OOS report and monthly target coordinate with DOM/AM in the region-Collect DH wise reload sale target and keep liaison with AM and DIPD for achieving the target•Paper compliance status-Collect the report and follow up with Operations Managers•Enhance cost efficiency in Regional Logistics Operations-Take initiative to reduce usage of paper, power and OT keeping the business runs smoothly•Facilitate faster product availability to the market-Keep DH lifter's waiting time less than 30 min better serving the service need of GP•Take one or two initiatives to enhance safety and security status of Barisal Logistics Center-Enhance safety and security measures of Barisal Logistics Center•Develop a structure to identify cost factors of RLC and bring efficiency where it is applicable•Market Visit-Visit nearest market at least twice and share the highlights Show less Make informative and successful interaction with walk in customers to increase customer base and brand image Provide one-stop customer service as per defined processes to enrich customer experienceSupport Center Manager in planning efficient schedule to handle regular customer traffic and maintaining operation standard.Ensure complete support to the center employees to strictly maintain standards as per the Operation GuidelineComplete co-operation with center manager, Deputy Center Manager and other employees in center to abide by the set standards for GPC.Escalate critical issues to concerned unit timely to ensure positive customer experienceConstantly exude warmth, confidence and politeness to create customer friendly environment in the CenterComplete necessary reporting and other daily supplementary tasks as per instruction Show less Job Description:•Hunting and farming of Business Clients (Acquisition & Retention of Business Customers)•Customer management, maintain constant and clear communication & relationship•Sales of subscriptions according to business target (Achieve group sales targets as per business plan)•Analyzed client portfolio, market competition and take aggressive actions•Sales administration & Compliance•Arrange product demonstration for prospective BS clients•Receive work order and physically deliver the products according to customers’ demand •Identify and initiate different customer retention program with BS Concept Team•Ensure after sales services for BS clients Show less Make informative and successful interaction with walk in customers to increase customer base and brand image Provide one-stop customer service as per defined processes to enrich customer experienceSupport Center Manager in planning efficient schedule to handle regular customer traffic and maintaining operation standard.Ensure complete support to the center employees to strictly maintain standards as per the Operation GuidelineComplete co-operation with center manager, Deputy Center Manager and other employees in center to abide by the set standards for GPC.Escalate critical issues to concerned unit timely to ensure positive customer experienceConstantly exude warmth, confidence and politeness to create customer friendly environment in the CenterComplete necessary reporting and other daily supplementary tasks as per instruction Show less

  • Specialist - Planning & Execution Support, Direct Sales

    Nov 2010 - Mar 2014

  • Executive - Distribution & retail sales

    Feb 2010 - Nov 2010

  • Officer [Senior Customer Manager]- Regional Sales

    Jan 2009 - Feb 2010

  • Key Account Manager- SME, Direct Sales

    Apr 2008 - Jan 2009

  • Customer Manager- Regional Sales

    Dec 2005 - Mar 2008
• 

  Ooredoo Myanmar

  Mar 2014 - Jun 2015

  Senior Manager - Sales process & support

  Working as a single contact point to Ensuring & Validating all Sales Cross functional End to End Process.• Develop, maintain and enhance Sales & Distribution processes covering direct, indirect channel and any other channels whenever available in OM distribution chain.• Act as an interface and supporting function with S&D, include training; liaise with internal & eksternal stakeholders to plan, develop, maintain and enhance Sales & Distribution support end-to-end Sales & Distribution operation.• Responsible for overall development, management and enhancement of Sales & Distribution Business Processes and Support System.• Interface for S&D end-to-end training requirement • Liaise with Direct & Indirect Channel team within S&D to define, develop, maintain and enhancement of Sales & Distribution system• Translating channels KPIs into sets of requirements – implement the defined KPIs into Business Process and System to support daily Sales & Distribution operation• Liaise with other internal stakeholders (Technology, Finance, PMO) to ensure seamless process within Sales & Distribution and the rest of organization within Ooredoo Show less

• 

  Sumitomo Corporation

  Jun 2015 - May 2018

  Department General Manager- Sales support 01 Department , S&D

  Seconded from "Sumitomo corporation asia and oceania, Singapore" to MPT KSGM project. •Responsible for overall leadership, direction & management of all teams under purview to deliver their respective business mission & objectives.•Responsible for ensuring that robust support & operations for all distribution channels are in place/operating properly via appropriate supervision of the team responsible for such operations•Responsible for ensuring that robust sales logistics system/operations are in place to support all distribution channels, via appropriate supervision of the team responsible for such.•Responsible for ensuring that the partner support center meets its business objectives via appropriate supervision of the team responsible for such.•Responsible for ensuring that the marketing & merchandising materials supporting the company's promotions/campaigns are delivered to the relevant channel partners via appropriate supervision of the team responsible for such.•Responsible for ensuring that the sales academy is delivering required trainings for the company's sales staff via appropriate supervision of the team responsible for the delivery of the training.•Responsible for ensuring that monitoring cluster teams are monitoring partners'​ performance, via appropriate supervision of the team responsible for such.•Responsible for ensuring that the monitoring program planning team develop a robust monitoring methodology to ensure partners' alignment & performance are closely measured/monitored, via appropriate supervision of the team responsible for such.•Responsible for ensuring that monitoring data are analyzed and reported via appropriate monitoring of the responsible team.Collaborate with other departments / teams to facilitate analysis and identify process improvement / cost reduction opportunities. Special projects as assigned Show less

• 

  Telenor

  Jul 2018 - Jul 2019

  Vice President, Head of Sales planning & operations, Telenor Business

  - Build up organizational structure of sales planning & operation in Telenor Business - Market segmentation & go to market planning for each channel- CAPEX / OPEX planning- Designing end to end sales process direct & Indirect channel Enterprise- KPI & Target setting for all the channel- Performance review and monitoring of Enterprise- Analytics & Dashboard reporting for Enterprise- QRC management by Call center operations- Training and development of direct & indirect channel of Enterprise- IT system planning & development - Ensuring proper brand positioning in the industry- Enhancement & leveraging from current IT platform- EA Cluster management collaboration (Myanmar , Bangladesh, Pakistan)Achievements :-Develop core sales processes for B2B channel (#66) including onboarding to de boarding- Appropriate local manpower recruitment with HR- Finance and IT alignment for B2B operation- Build market segment with GTM business model- Develop partner model for B2B Indirect Sales- Develop credit policy for B2B- SPOC for Emerging Asia cluster and work closelywith Group IT- Prepare sales Data to Management, Finance and ITalignment for B2B operation- Build market segment with GTM business model &Develop partner model for B2B Indirect Sales.Achieve 1.0 mn USD sales in 1st year of operation.- Design ICT product portfolio roadmap andstrategy for execution Show less

• 

  Ananda livemore

  Aug 2019 - Mar 2020

  Commercial Director

  Marketing Responsibility:• Marketing Management Strategy & Demand Generation Programs• Digital & Social Media Marketing. • Public Relations & Communications• Programs, Events and Sponsorship Enablement and CommunicationsS&D Responsibility: • Build Sales channel strategy in cooperation with marketing department. Plan necessary activities including timelines for strategy implementation following approved budget• As a member of Company’s management team, contributes to the development and refining of the vision and strategy and contributes to the overall process of management and corporate decision making to ensure the Company maximize its short, medium and long term profitability returns to its shareholders• Ensure high quality customer care in the channel by developing and implementing excellent customer care standards • Recruit, train, motivate and develop staff to ensure that the Sales department team has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the CompanyGTM• Act as primary point of contact to successfully release new products on time and within budget• Work with marketing and communications to establish and manage a go to market and launch plan for the 4G LTE product family supported by integrated communications plans• Design, develop and manage activities from product definition & planning to production and release• Responsible for customer analysis, design to delivery (including quality assurance) of fully developed products that are ready for customer useCustomer Experience• Keep customer experience first, while developing ways to bolster Customer Acquisition, Usage, and RetentionCross-Functional Roles• Support B2B sales & business development personnel as required• Maximizing revenue potential and meeting the business goals of the company• Coordinate activities across the organization, work collaboratively and coordinate cross functionally with other units Show less

• 

  Spectra.com.mm

  Mar 2020 - Dec 2022

  Senior Business Consultant

  E-commerce Responsibility : Overseeing Design and Developments of E-commerce WebsiteMonitor web analytics and internal data sourcesDesign and Execute Roadmaps for E-commerce journey in MyanmarIncorporate Best PracticesBudget EffectivelySupervise all activities and product development for E-commerceWork closely with web development and technical teamsPrepare reports and analyse conversion numbersDeveloping SEO/PPC Strategy/Marketing PlansTeam Management and Progress MonitoringQuality Control and AssuranceDeveloping Schedules and TimescalesMarketing Agency Responsibility : Create awareness of and develop the brand for Spectra CustomersCommunicate with target audiences and build and develop customer relationshipsHelp with marketing plans, advertising, direct marketing and campaignsSupport the marketing manager in delivering agreed activitiesSource advertising opportunities and place adverts in the press or on the radioWork closely with in-house or external creative agencies to design marketing materials such as brochures and advertsWrite and proofread marketing copy for both online and print campaignsProduce creative content, including videos and blog postsRun social media channels (e.g. Twitter, Facebook and LinkedIn) to enhance audience engagementOrganise and attend events such as conferences, seminars, receptions and exhibitionssource and secure sponsorshipliaise with designers and printers and organise photo shootsarrange the effective distribution of marketing materialsmaintain and update customer databasesConduct market research, for example using customer questionnaires and focus groupsdevelop relationships with key stakeholders, both internal and external. Show less

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  Sarwar & Partners Trading LLC

  Dec 2022 - now

  Senior Business Consultant

  Authorised agent of EN590 10 PPM PetrolPartner with Blackrock Investment UKPartner with KAPLAN POWER, DUBAIworking with WAJDA GROUP on Tower projects Towards a solid Distribution footprint in GCC & BeyondE-commerce Responsibility : Overseeing Design and Developments of E-commerce WebsiteMonitor web analytics and internal data sourcesDesign and Execute Roadmaps for E-commerce journey in MyanmarIncorporate Best PracticesBudget EffectivelySupervise all activities and product development for E-commerceWork closely with web development and technical teamsPrepare reports and analyse conversion numbersDeveloping SEO/PPC Strategy/Marketing PlansTeam Management and Progress MonitoringQuality Control and AssuranceDeveloping Schedules and Timescales Show less

• 

  STRING TECHNOLOGY LIMITED

  Jan 2024 - Apr 2024

  Head of Business operation- CRM, Sales & Marketing and Brand

  System Integration, Telecom Services , Software Solution, Process AutomationI am accountable for selling innovative IT solutions with a focus on generating revenue for the organization. Additionally, I oversee marketing, branding, and daily operations for existing customer management. In addition, I am tasked with creating new business opportunities to increase revenue streams. As a team leader, I manage technical personnel and sales consultants to enhance team capabilities. I ensure compliance in all business transactions. Show less

• 

  ONE Cash

  Apr 2024 - now

  I am accountable for overseeing the distribution network of One Cash in Yemen, including managing the Agent and Master Agent channels. My responsibilities include ensuring liquidity in the market, maintaining market share in monthly active users (MAU) and over-the-counter (OTC) transactions, conducting analyses on expansion opportunities and competitor activities. As a team leader, I oversee a team of over 100 employees, both full-time and contract workers, developing strategies and ensuring their successful implementation. I am also involved in building the fintech ecosystem and establishing the agent distribution model in Yemen. Show less

  • Director of Distribution

    Jun 2024 - now

  • Consultant- Sales & Distribution

    Apr 2024 - Jun 2024