Neha Bhatnagar

Experience

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  ICICI Bank

  Jul 2005 - Jan 2009

  Asst manager operations

  Headed Customer Service and operations..In customer service I headed the team of 3 executives.Disbusement of all loans(Car,Tw,Housing loan,Commercial vehicles,Personal loan.etc)was done by my team.Volume of approx 500 files per.month,on an average, in co ordination with credit team. Cash counter was also handled by my team. Inteactions with Sales,Credit and Collection teams to resolve queries and complaints. Audit queries resolution and coordination with legal and technical vendors was also part of my KRA. Show less

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  Sweet angels senior secondary school, Palwal

  Feb 2009 - Mar 2018

  Education Director

  It is a family owned school where I took care of everything from studies of 800 students to handling of 45 people staff,including principal,teachers,peons,drivers and conductors.KRA/ACHIEVEMENTS:*Resolving complaints, queries and concerns of the students,staff and parents.*Organising functions, competitions and activities in school and preparing/sending students for inter school competitions.*Took daily account from the accounts officer, who was under my supervision.*Computerised the accounting work by introducing fee entry software.*Recovery of fee balance by contacting the parents.*Improved the standard of studies by taking classes at regular intervals,guiding the teachers and introducing smart classes.*Our student has achieved 10th position in Haryana in the year 2016_17. Show less