Shanan Ilen

Experience

• 

  Asia Pacific Technology Systems (Pvt) Ltd

  Mar 2019 - Dec 2021

  • Delivered up to L2 customer support to troubleshoot major IT issues in existing customers and escalate with vendors for critical issues• Collaborated in enterprise IT solutions for SMB level customers, with a wide range of cutting edge technologies while contributing to the projects till successful delivery and provided support after implementation based on the agreements• Took responsibility for installation, deploying, and configuring of virtualization, network and data centre projects for finance, private and public sector customers• Engaged with Pre-sales support for new projects• Stayed updated with partner portal learnings & exams for DellEMC, Cisco, VMWare• Managed 4 finance customers’ DR sites (DRaaS) in the company-owned cloud• Monitored 2 customer's network & system Infrastrcutre in the NOC serviceTechnology Areas:Virtualization Technologies (VMware & Hyper-V)Windows Server and Services (Server 2008/12/16)Linux System Administration (Ubuntu, CentOS & RHEL)Datacenter Solutions (Migrations & Implementations)Server and Storage Management (DellEMC, HP, Cisco)Data Backup Solution (Veeam, DellEMC RP4VM and Networker)Network and Infrastructure Monitoring (Grafana, Zabbix)Network Infrastructure & Wireless Solution (Cisco, Meraki) Show less

  • System Engineer

    Mar 2020 - Dec 2021

  • Trainee System Engineer

    Mar 2019 - Feb 2020
• 

  MillenniumIT ESP

  Dec 2021 - Aug 2022

  Associate Engineer - Core Infrastructure

  • Provided daily L1 customer support and escalated when needed to the L2 and principal support (Dell, VMware, Cisco, Huawei, Oracle)• Prepared preventive maintenance reports for finance customers• Performed data centre server deployment, OS installations, configuration and migrations including cabling and labelling for large enterprise-level customers• Conducted host security hardening based on the given security criteria such as security patches, software versions and firmware updates and upgradesVirtualization Technologies and Related Products- VMware vSphere- RecoverPoint for VMs- vRealize Operations- Site Recovery Manager- vSANDatacenter Solutions- System Migrations- Server installation & system ImplementationsLinux System installation and configuration Show less

• 

  Primark

  Oct 2022 - Jan 2024

  Retail Assistant
• 

  Silicon Technix Ltd

  Aug 2023 - Jul 2024

  Started as a 3-month internship role and extended the role after graduation to continue working with the company.- Providing Cyber Essentials Certificate Service to clients.- Enhanced email security using "Hornetsecurity" Spam protection.- Implemented new and assessed existing security controls to improve organizational-wide information security.- Completed the self-assessment process and guided the implementation of security controls, leading to the achievement of the Cyber Essentials certificate for the company. Demonstrated in-depth knowledge of the certification requirements and provided recommendations for enhancing the organization's security posture.- Conducted a "Cybersecurity Awareness" session for co-workers. Show less

  • Information Security Officer

    Apr 2023 - Jul 2024

  • Information Technology Officer

    Aug 2023 - Jun 2024
• 

  HUGO BOSS

  Jan 2024 - Jul 2024

  Sales Associate
• 

  European Bioinformatics Institute | EMBL-EBI

  Jul 2024 - now

  Service Desk Technician

  - Serving as a 1st Point of contact for 800+ users- Supporting both onsite and remote users- Providing support for Mac, Windows and Linux Operating Systems