Marta Farina

Experience

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  ASL Bergamo

  Sept 2011 - Feb 2015

  Government administrative official for the Local Health Authority (ASL)

  * Efficiently managed diverse administrative tasks, ensuring accuracy in documentation and meticulous database management.* Coordinated logistical operations to optimize workflow, contributing to seamless daily operations.* Maintained precise records and provided pivotal administrative support across multiple departments.* Actively participated in the implementation of administrative policies, ensuring strict compliance with regulations.* Demonstrated adaptability by quickly embracing new procedures and promptly addressing emerging needs of the ASL.* Played a crucial role in handling sensitive and confidential matters with a professional and respectful approach.* Committed to ensuring maximum efficiency and accuracy in all administrative activities, contributing significantly to the successful operations of the ASL. Show less

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  SELLBYTEL Group Spain

  Mar 2016 - Feb 2021

  * Develop and maintain precise HC capacity plans, enabling strategic recruitment for optimal SLA achievement and minimized operational costs.* Analyze fundamental KPIs and forecast future staffing needs in a global context.* Ensure the utmost integrity of data produced, analyzed, and presented by the team.* Present results to other departments and clients, proposing and implementing corrective actions when necessary.* Collaborate with Operations, Recruitment, HR, and Training to execute plans, flagging any issues to management.* Conduct monthly one-on-one sessions with the team, fostering collaboration, sharing best practices, and establishing backup plans for absence/attrition. Show less RTM (Real-Time Management) Specialist:* Monitor real-time performance metrics and identify trends.* Make immediate adjustments to optimize workforce efficiency.* Communicate real-time insights to relevant stakeholders.* Ensure adherence to schedules and respond promptly to deviations.* Collaborate with teams to address real-time operational challenges.Administrator:* Manage administrative tasks to support daily operations.* Maintain accurate records and databases.* Coordinate logistical and scheduling aspects.* Assist in the implementation of administrative policies.* Provide administrative support to various departments. Show less

  • WFM Manager

    Jun 2019 - Feb 2021

  • Jefe de operaciones

    Mar 2018 - May 2019

  • WFM

    Nov 2017 - Mar 2018

  • RTM - Administrador

    Mar 2016 - Nov 2017
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  Webhelp

  Feb 2021 - Jul 2021

  Global WFM Manager

  * Develop and maintain precise HC capacity plans, facilitating timely recruitment recommendations for maximum SLA achievement and minimized operational costs.* Analyze fundamental KPIs and forecast future staffing needs in a global context.* Ensure data integrity within the team, upholding the highest standards in production, analysis, and presentation.* Present results to other departments and clients, proposing and implementing corrective actions when necessary.* Collaborate with Operations, Recruitment, HR, and Training to execute plans, highlighting issues to management.* Conduct monthly one-on-one sessions with the team, fostering collaboration, sharing best practices, and establishing backup plans for absence/attrition. Show less

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  Fourthline

  Aug 2021 - Jan 2023

  Sr. Operations Manager, leading WFM & RTM, Ops Exc and Training teams.

  Main responsibilities:* Develop and maintain precise HC capacity plans for strategic recruitment and staffing decisions to optimize SLA achievement and minimize costs.* Analyze essential KPIs and forecast staffing needs.* Coordinate and oversee training sessions, ensuring completion and leading Training Excellence workshops.* Analyze and present results to other departments, proposing corrective actions when necessary.* Conduct weekly alignments to organize priorities across all verticals.* Conduct monthly one-on-one sessions with team members to foster collaboration and share best practices.* Establish OKRs for the quarter, monitor completion, and present results to the management team.* Collaborate with other departments to ensure workflow continuity.* Goal: Drive operational scalability and prepare for hypergrowth. Show less

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  Nowports

  Jan 2023 - Apr 2024

  Continuous Improvement Manager

  Scope: Influence strategic decisions for global operations, work across all departments and support the Director of Business departments and support the Director of Business Operations in the execution of business change/transformation programs.Identify areas where the company could benefit from greater operational excellence and execute this plan.Define and analyze KPIs for business improvement across the company's end-to-end operations.Lead and participate in process improvement across operations.Analyze and present results to other departments, ensuring that any corrective actions are proposed and implemented and carried out when necessary.Participate in the establishment of OKRs for the quarter, follow up on compliance and present results to the compliance and present the results to the Stakeholders.Make the operation scalable and prepare for geographic expansion.Monitor process performance, pointing out deviations, capturing and documenting learning.documenting learning.Promote culture change through training, coaching and sharing best practices in process improvement, structured problem solving and process management. Show less

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  SITA

  Jun 2024 - now

  Gerente de mejora continua