Ahmed Osman

Experience

• 

  Ericsson

  Jan 2007 - Dec 2010

  Working as an Operation Engineer for charging system in the Back Office of the Etisalat EOT project:• System health check.(SDP, AIR, VS, Minsat, DWS, HP-IVR, EMM, EMA)• Alarm handling and troubleshooting.• Handle the customer CR based on the priority following the CR process.• Responsible for the modification of existing system routines, creation of new and temporary routines and follow up. • Handle and follow up all escalated problems. Participate in emergency handling.• Identify and localize hardware problems and escalate to 3PP providers (mainly SUN) when necessary. عرض أقل

  • Back Office Charging system Engineer

    Feb 2008 - Dec 2010

  • Front Office Support Engineer for Charging system

    Nov 2007 - Feb 2008

  • Front Office Engineer

    Jan 2007 - Nov 2007
• 

  Vodafone

  May 2010 - Oct 2020

  Responsible for developing Vodafone international connectivity by managing our international carriers and acquiring new carriers to better serve our customers Acting as the technical advisor for our customers Handling all the RFQ's, RFP's and RFI'sWorking with the account manager to sell Vodafone business solutions . Managing Vodafone international accounts that have local footprint in Egypt acting as the local NAM As a KAM I am responsible for managing and generating new revenue streams from the existing accounts as well as new accounts. This includes selling a wide range of products including connectivity, IOT and voice solutions. As a senior PM I am responsible for commercial projects like new products and services and technology projects like expansions and new services

  • VCS Sales Assistant Manager

    Jul 2019 - Oct 2020

  • Solutions Sales Assistant Manager

    Jan 2018 - Jun 2019

  • VGE Sales Assistant Manager

    Jul 2016 - Jan 2018

  • Government Account Manager

    Feb 2015 - Jul 2016

  • Senior Project Manager

    Jun 2012 - Mar 2015

  • Service operation engineer

    May 2010 - May 2012
• 

  IBM

  Oct 2020 - Jun 2023

  Introducing Turbonomic to the MEA region and building a strong pipeline of opportunitiesKey Responsibilities:- Initiating online social activities for Turbonomic (webinar's , Posts, etc.)- Carry out initial assessment to the client’s current IT infrastructure and discover needs and pain points.- Provide all the necessary presentation of IBM offerings that covers the area of client demand.- Propose the adequate hardware solution for the client’s needs.- Interlock the IBM partner covering the concerned territory with the client and ensure initial agreement for the physical meeting.- Assist the IBM partner in re-assessing the requirements and to provide the client with the budgetary proposal.- Ensure efficient communication is being held between all parties throughout the complete sales cycle.- Confirm that all the demands of the client are met to ensure a solid deal closure within the indicated timeline.- Prospecting to reach the commercial accounts and the non-IBM accounts.- Respond to a high volume of inbound new business prospect calls and video conferences, email inquiries and web leads driven from marketing initiatives.- Proactively contact via outbound calling and digital outreach targeting prospects in support of sales and marketing campaign initiatives. - Achieve targeted demand generation goals including internal service level agreements (SLAs), contact volume and frequency, validation of generated leads and opportunities, lead conversion percentage, and bookings and campaign metrics.- Develop a social presence through my rep page and social media to drive interest and leads.- Collaborate with IBM Marketing and IBM Sales leadership to execute targeted new business campaigns. عرض أقل Digital sales development covering Middle East and Africa, responsible for identifying sales opportunities for IBM Systems Hardware products.Key responsibilities:- Validate the existence of the main points of sale in the account.- Carry out initial assessment to the client’s current IT infrastructure and discover needs and pain points.- Provide all the necessary presentation of IBM offerings that covers the area of client demand.- Propose the adequate hardware solution for the client’s needs.- Interlock the IBM partner covering the concerned territory with the client and ensure initial agreement for the physical meeting.- Assist the IBM partner in re-assessing the requirements and to provide the client with the budgetary proposal.- Ensure efficient communication is being held between all parties throughout the complete sales cycle.- Prospecting to reach the commercial accounts and the non-IBM accounts.- Respond to a high volume of inbound new business prospect calls and video conferences, email inquiries and web leads driven from marketing initiatives.- Proactively contact via outbound calling and digital outreach targeting prospects in support of sales and marketing campaign initiatives. - Achieve targeted demand generation goals including internal service level agreements (SLAs), contact volume and frequency, validation of generated leads and opportunities, lead conversion percentage, and bookings and campaign metrics.- Develop a social presence through my rep page and social media to drive interest and leads.- Collaborate with IBM Marketing and IBM Sales leadership to execute targeted new business campaigns. Digital Sales Development (DSD) covering Middle-East, Africa responsible for discovering valid sales opportunities for IBM Systems Hardware products through prospecting and digital marketing campaigns and ensuring successful engagement between IBM Business Partners and prospective clients to attain deal success. عرض أقل

  • Turbonomic Sales Development - MEA

    Jul 2022 - Jun 2023

  • Systems Hardware Solution Sales For MEA- IBM

    Oct 2020 - Jul 2022
• 

  Red Hat

  Apr 2023 - now

  META Red Hat Emerging Segment Account Manager

  Account manager for the emerging segment covering Middle east, Turkey & Africa Region