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Rafael Santos

Rafael Santos

Customer Service Rep

Followers of Rafael Santos213 followers
location of Rafael SantosJersey City, New Jersey, United States

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  • Timeline

  • About me

    Global Retail Systems Manager at Michael Kors

  • Education

    • North Bergen High School

      1999 - 2002
      Regular/General High School/Secondary Diploma Program

    • Anthem Institute-Jersey City

      2013 - 2013
      Dipoma Computer Systems Networking and Telecommunications

  • Experience

    • Dish Network

      Jan 2003 - Jul 2006
      Customer Service Rep

      Manage customer accounts, customer service, and trainer

    • One Call Medical Monitoring Service, Inc.

      Sept 2008 - Nov 2010
      Customer Service Rep

      Schedule medical diagnostic procedures, customer service

    • Kate Spade & Company

      Aug 2013 - Oct 2014
      Corporate Support Computer Analyst

      Level 1 help desk for Corporate users and company retail store.

    • Michael Kors

      May 2014 - now

      Retail/Corporate support analyst. Corporate/Retail support analyst.

      • Manager Global Retail Systems

        Nov 2021 - now

      • Retail Systems Analyst

        Sept 2014 - Nov 2021

      • IT Consultant

        May 2014 - Sept 2014

    • A.G.N.R LLC

      Jun 2014 - Oct 2014
      Owner

      Consulting for all computer and information technology needs.

  • Licenses & Certifications