Steven Ming

Experience

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  Intercontinental Hotels Group

  Mar 1999 - Jan 2006

  Network Tech

  Originally a Network Administrator for InterContinental Hotel Groups, I maintained and ensured 24x7 network uptime, connectivity, and the provision of support thereto. This included supporting mainframe, server, and application connectivity. Additionally, I analyzed and expediently resolved network and application issues in support of our corporate offices, reservations center, external customers, remote users, and hotels on globally through fault isolation, diagnostics, and in-depth analysis of transmission.• Collaborating closely with technical teams for the installation, testing, and commissioning of new network equipment and infrastructure. • Contributing to forums to drive resolutions and the alleviation of interdepartmental issues and miscommunications in addition to troubleshooting handoff procedures.• Participating in various training and professional development courses to increase and bolster my hardware, software, and interpersonal communication skills. Show less

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  North Fulton Times.com

  Jan 2006 - Jan 2011

  Sales and Business Technical Development

  While serving in Business and Technical Development for NorthFultonTimes.com and Home Town Times I owned all business and technical operations for www.northfultontimes.com , a local online newspaper. This engagement also entailed partnering with the organizations’ sales staff to mentor, guide, and develop new lead generation opportunities. Some accomplishments through this role include: • Achieving the record for single largest sale in Home Town Times network of sites, surpassing previous record by 50%.• Creating and fostering strategic partnerships and alliances with businesses, organizations, and non-profits, assisting each to gain public awareness while increasing NorthFultonTimes’ readership and advertising revenue.JOB 5 Show less

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  Sming Enterprises Inc.

  Jun 2006 - Jul 2010

  CEO

  Sming Enterprises Inc. is the holding company of NorthFultonTimes.com.

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  AT&T Mobility

  Aug 2007 - Dec 2009

  Network Control Engineer

  As a Network Control Engineer at AT&T, serving as a wireless contractor, I thoroughly tested and repaired T-1 circuits for cellular phone locations throughout the U.S. I utilized Net Analyst and escalated issues to vendors to resolve specific issues as necessary. Additionally, I continuously encouraged and drove my team for continuous professional excellence in analysis, documentation, repair, and production. I also utilized switch access to monitor the status of numerous cellular sites associated with varying technologies and markets.Two of my biggest contributions/accomplishments here include: • Increasing personal production by 100%, achieving 1st out of top 50 for quality and production excellence in efficiency.• Training, mentoring, and supporting team members on processes and procedures in addition to facilitating shift meetings to review, direct, and delegate over a team of 10+ personnel, driving successful completing of daily objectives. Show less

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  Huawei

  Sept 2010 - Jun 2012

  Network Operations Technician & Project Manager

  Through this role I led a team in the creation of tools and job aids, significantly increasing our efficiency while simultaneously reducing errors and downtime. I finished each project on time and within set budgets. Additionally, I supported NMS system configuration and authority administration for the collection of network surveillance alarms and dependability statistics data in partnership with support system engineers. Importantly, I also drove personnel adherence to all service levels in line with agreed SLA’s to fulfil our company mission and customer requirements. Lastly, I held accountability for the overall surveillance, triage, and troubleshooting activities on BTS, BSC, MSC, SMSC, Transmission, RF, and other tools.• Owning several key projects through the full project life cycle, delivering each well above expectations.• Driving complete adherence to all service levels in line with agreed SLA in fulfillment of company mission and customer requirements. Show less

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  Cox Communications

  Aug 2012 - Oct 2021

  Currently engaged at Cox Communications as a Service Assurance Analyst, I manage tier II Service and Operations, service issue resolution, and quality management for our enterprise solutions. Also, I ensure adherence to defined service quality metrics and make certain that all tools and information is present to team members throughout the role. Finally, I spearhead our Incident Command team to address and expediently resolve all immediate service issues at the enterprise level.Just a couple of my most significant contributions/accomplishments here to-date are:• Serving successfully as a Subject Matter Expert and owner of operations service management escalation, incident command, and service assurance.• Establishing incident management tracking and a recording procedure to ease incident response and reporting and to streamline post-incident reviews, later replicated company-wide. Show less

  • Senior NOC Data Service Assurance Analyst

    Dec 2015 - Oct 2021

  • NOC Data Service Assurance Analyst

    Aug 2012 - Oct 2021
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  HomeTeam Inspection Service

  Feb 2021 - now

  Owner

  I locally own and operate, Home Team Inspection Service that provides reliable, informative, and complete Home Inspection service for the north east metro Atlanta area.As the industry leader and #1 brand in home inspections, I assist buyers, sellers, and real estate professionals with a wide variety of home and business inspections. Whether it’s a pre-listing inspection, a mold test, radon testing, or a standard everyday home inspection – real estate professionals and home buyers count on our team of inspectors to confidently assess their property and provide them with a comprehensive report detailing our findings. For over almost 30 years, HomeTeam customers have been confidently counting its trustworthy teams for all their home and business inspections.With how much time and energy a buyer spends finding the perfect home – they should have absolute confidence that they've made the best choice for their family. HomeTeam Inspection Service of North East Metro Atlanta will give them that assurance. Each inspection is completed by a team of inspectors and each inspector focuses on his or her area of expertise. This proprietary team approach allows us to truly dominate our industry by delivering a far-superior service and allows our clients (Home Buyers and real estate professionals) to love us so much that they want to use us again. Show less