Rolande Tagne

Experience

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  John Howard Society

  May 2014 - Aug 2014

  Human Resources Intern

   Elaborated the steps of a structured reference checks Provided a bank of soft skills questions to ask during the interview Designed a rating scale of the candidate after the backgrounds check

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  Viiz communications

  Aug 2016 - Sept 2017

  Running and managing the call center daily Trained agents Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to Ensure a safe and harmonious working environment for all other team members and delegate duties to all agents  Provide support services to end users, including explanation of billed services Maintain quality customer service on all inbound, outbound and email interactions. Process user procurement requests through Viiz (formerly WiMacTel) web portal. Acquire a level of knowledge in Viiz (formerly WiMacTel) offered services in order to exceed customer expectations

  • Bilingual French & English Team Lead

    May 2017 - Sept 2017

  • Bilingual French & English agent

    Aug 2016 - May 2017
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  The Staffing Exchange

  Jan 2018 - Aug 2019

  Recruitment Consultant

  • Build and maintain a strong network of candidates through market research and ongoing bench management, demonstrating the ability to anticipate client needs and hiring manager preferences by delivering strong submit-to-interview and interview-to-offer ratios.• Lead the selection process including identifying and assessing candidates, conducting initial phone screens• Develop a creative and dedicated recruitment strategy to identify both passive and active candidates.• Present strong talent for open positions and overcome objections in the hiring process.• Collaborate with hiring managers (clients) in final selections, compensation and recruitment processes focusing on adding value and doing what is best for the client.• Maintain strong client and candidate relationships and satisfaction.• Ensure weekly and monthly submit and hire goals are met.• Update and maintain reports, such as applicant tracking system data and reports, along with other related administrative responsibilities. Show less

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  WilsonHCG

  Sept 2019 - Jan 2021

  Bilingual Talent Attraction Specialist

  • Lead the selection process including identifying and assessing candidates, conducting initial phone screens, facilitating interviews and gathering feedback from our clients and candidates.• Build and maintain a strong network of candidates through market research and ongoing bench management, demonstrating the ability to anticipate client needs and hiring manager preferences by delivering strong submit-to-interview and interview-to-offer ratios.• Develop a creative and dedicated recruitment strategy to identify both passive and active candidates.• Present strong talent for open positions and overcome objections in the hiring process.• Collaborate with hiring managers (clients) in final selections, compensation and recruitment processes focusing on adding value and doing what is best for the client.• Maintain strong client and candidate relationships and satisfaction.• Ensure weekly and monthly submit and hire goals are met.• Update and maintain reports, such as applicant tracking system data and reports, along with other related administrative responsibilities. Show less

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  First Canadian Financial Group

  Jan 2021 - Jun 2021

  Bilingual Talent Acquisition & HR Specialist

  • Responsible for full cycle recruitment and processes for individual contributor roles across Canada for three companies.• Build and continuously improve recruitment tools and processes to efficiently attract, source the best candidate, and to build a pipeline of qualified talent.• Establish and build trusting relationships with management to pro-actively manage and advise throughout the candidate attraction, sourcing, pre-screening, interviewing, selection, reference checks, hiring, onboarding, orientation, and the new hire experience.• Work collaboratively with the HR Manager and managers to assess and create best in class recruitment strategies for all positions. • Manage HR technology including SharePoint, recruitment sites, and social media platforms in-line with organizational strategies to enhance recruitment strategies and to promote the company brand.• Actively participate in defining, implementing, and instilling a continuous improvement culture for all HR processes and initiatives.• Coordinate and collaborate with the payroll team to ensure that information is shared effectively and efficiently and to instill a paperless and efficient culture. • Assist in the advisement of the business on employee related matters leveraging experience and knowledge of human rights and legislation.• Stay current, monitor, advise and network to identify and apply best practice and innovative solutions for all HR initiatives.• Hands on, day-to-day administrative support of all HR programs and initiatives.• Confidentially manage sensitive information.• Other duties as required. Show less

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  WM

  Apr 2021 - Jun 2021

  Bilingual Talent Advisor

  • Consults with business to understand and develop appropriate talent strategies to attract top talent.• Leverages resources effectively using a variety of sourcing tools and programs including job boards, social media, attending job-related events, and networking to build talent pipelines.• Effectively screens potential applicants against the qualifications as outlined by the job requirements and the business.• Meets with management and other key stakeholders on a regular basis to collaborate on optimal approaches to strengthen candidate pool, including annual recruiting strategies and diversity initiatives.• Provides regular reporting and analysis of requisition history, candidate and market labor data, and sourcing effectiveness based on statistics, cost efficiency and hiring manager feedback.• Conducts preliminary interviews of qualified candidates. Utilizes technology to coordinate virtual interviews as appropriate.• Collaborates with hiring managers and HR to effectively forecast talent needs in order to build proactive talent pipelines in advance of need.• Attracts and engages top talent to career opportunities by providing information related to compensation, benefits, policies and procedures, to ensure the candidate experience is positive and informative.• Negotiates and extends offers of employment to selected candidates. Facilitates the offer and pre-employment processes to ensure a smooth onboarding experience.• Maintains compliance with all federal, state and local regulations, including proper dispositioning of candidates and document retention.• Values professional growth and development by participating in educational programs, staying current on recruiting-related topics and trends, and participating in relevant meetings and information exchanges. Show less

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  Aldelia

  Jun 2023 - now

  Bilingual Recruitment Consultant

  • National and international Recruitment and Selection for all areas.• Development and execution of different strategies for researching the necessary Resources.• Requisitions analysis and recruitment plan Sourcing.• CV Screening.• Schedule interviews.• Elaboration of job advertisements.• Profile Search using Recruitment Tools.• Conduct interviews.• Application and correction of psych technical tests.• Select right candidates for the positions.• Elaboration of Interview Reports.• Coordination of the list of potential candidates with Team Managers and Operations Managers.• Offer negotiation/onboarding.• Follow-up of the processes of the selected candidates.• Update Beehire(ATS) Show less