Brad Matteson

Experience

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  Milgard Windows

  Feb 2004 - Aug 2006

  IT Systems Administrator

  Responsible for the entire IT infrastructure and department. Duties included installation, configuration, and maintenance including daily data backup and quarterly imagining of all servers (Windows and Novel), PC’s, laptops, printers, copiers, fax machines, wired/wireless communication system devices such as scanners, and any other peripherals connected to the network. Setup and maintenance of all user accounts on all attached servers, which consists of setting up user logins, security levels and passwords using Active Directory and Novel Admin tools, E-mail (Lotus Notes), Internet access, and any other applicable software for the user and PC. LAN/WAN networking and wire management, Supported multiple locations (Phoenix and Tucson). Basic AS/400 administration. Installed, configured and troubleshot computers networks and other associated peripherals; Use of Remote Desktop, Remote Assistance, VNC, and other remote administration software for troubleshooting PC’s outside of the Phoenix location to the Tucson location. installed, upgraded and configured network printing, directory structures, rights, security and software on file servers; Installed and maintained network cabling; performed network troubleshooting in isolating and diagnosing common network problems; provided co-workers, vendors and outside customers with network technical support responded to the needs and questions concerning their access of resources on the network; upgraded network hardware and software as needed; Developed LAN’s and connected to WAN’s Responsible also for maintenance of Intertel phone system. Responsible for setup, maintenance and repair on all company cell phones Blackberries, iphones, flip etc Analyzed cost effective ways to improve the IT infrastructure. Completely planned and relocated entire IT infrastructure twice when moving to new locations. Performed other related work as required or assigned. Show less

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  American Fire Equipment

  Aug 2006 - Apr 2007

  IT System Administrator

  Responsible for the entire IT infrastructure and department. Duties included installation, configuration, and maintenance of all servers (Windows and Novel), PC’s, laptops, printers, copiers, fax machines, wired/wireless communication system devices and any other peripherals connected to the network. Setup and maintenance of all user accounts on all attached servers, which consists of setting up user logins, security levels and passwords using Active Directory and Novel Admin tools, E-mail, and any other applicable software for the end user. LAN/WAN networking and wire management, Supported multiple locations (Phoenix and Yuma). Installed, configured and troubleshot computers networks and other associated peripherals; Use of Remote Desktop, Remote Assistance, VNC, and other remote administration software for troubleshooting PC’s outside of the Phoenix location to the Yuma Location ; installed, upgraded and configured network printing, directory structures, rights, security and software on file servers; Installed and maintained network and phone cabling; performed network troubleshooting in isolating and diagnosing common network problems; provided co-workers, vendors and outside customers with network technical support responded to the needs and questions concerning their access of resources on the network; upgraded network hardware and software as needed; Responsible for setup, maintenance and repair on all company cell phones Blackberries, iphones, flip etc. Analyzed cost effective ways to improve the IT infrastructure. Responsible also for maintenance of NEC Electra Elite phone system. Performed other related work as required or assigned. Show less

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  Arizona Supreme Court

  May 2007 - Aug 2008

  Technical Support Specialist (Contract)

  With a special focus on Windows Vista replacement /deploymentPrimary job focus of contract was to image, prepare, deploy and troubleshoot 3,500 PC’s traveling all across the courts in the state of Arizona. Other duties included Supporting, troubleshooting, replacing, imaging and preparing, current Windows 2000 or XP systems , printers, scanners and other peripherals throughout the courts in AZ. Configured, troubleshot and piloted many various State applications; Use of Remote Desktop, Remote Assistance, VNC, and other remote administration software for troubleshooting PC’s outside of the Supreme Court building. Provided basic network troubleshooting of Printers, PC’s and switches before escalation; Use of Altiris system for imaging PC’s. Migrating legacy Windows 2000 and XP PC’s and users to new Windows Vista PCs. Investigate and find solutions to program incompatibilities with Vista for both internal (Court) and third-party applications. Provided quality customer relations and prompt service to court staff local and around the state. Logged and resolve trouble tickets for PC’s, printers, and Blackberry phones under Remedy service management system. Utilized skills in Active Directory, such as Permissions to resolve various user issues. Performed other related work as required or assigned. Show less

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  Pinal County

  Sept 2008 - May 2014

  Performed work of moderate to high levels of difficulty; Aide in the effective delivery of IT services that support the business needs of the Pinal County; Handle phone calls and remotely provide Tier one and Two support for hardware and software of many various types (State and County) for Pinal County employees and citizens ensuring they received a professional, accurate and timely resolution to their requests; Assist Tier3 when needed, escalate when needed; Use of Heat tracking system for tracking progress and working on and assigning trouble tickets requested by Pinal County employees; Use of Remote Desktop, Remote Assistance, VNC, LanDesk, Microsoft System Center Configuration Manager (SCCM) and other remote administration tools and software for providing remote assistance to end users; Use of SCCM for pushing and installing software .Basic AS/400 administration. Use of Active Directory and Exchange for managing account creation and deletion as requested; Responsible for setup, maintenance and repair on all county cell phones Blackberries, iphones, flip etc. Document Standard Operating Procedures (SOP’s) for software and hardware installations and troubleshooting steps and wrote Knowledge Base Articles (KB’s); perform other related work as required or assigned Show less Performed work of moderate to high levels of difficulty traveling throughout Pinal County. Performed hardware and software installations of many various types (State and County), technical assistance and repair services for Pinal County employees and citizens ensuring they received a professional, accurate and timely resolution to their requests; installed software, PC’s, scanners, printers and other peripherals and trained operators in the proper use of a variety of software and hardware systems; troubleshot various problems and took corrective measures to determine timely resolutions; communicated with vendors and repair companies to correct complex problems; evaluated software systems and made recommendations for possible applications; Set up, tested and deployed computers and peripheral equipment, installed software, corrected problems as they would arise; provided quotes on various types of hardware and software as needed. Use of Remote Desktop and LanDesk for providing remote assistance to users; Use of LanDesk for pushing and installing software; Use of Ghost, Altiris and LanDesk for imaging PC’s; Utilized skills in Active Directory working with OU’s Use of Heat tracking system for tracking progress and working on trouble tickets requested by Pinal County employees and State (AOC) employees; documented Standard Operating Procedures (SOP’s) for software and hardware installations and troubleshooting steps and wrote Knowledge Base Articles (KB’s) Provided basic network troubleshooting of Printers, PC’s and switches before escalation; performed other related work as required or assigned. Show less

  • Sr. Help Desk Analyst

    Jan 2011 - May 2014

  • PC Analyst

    Sept 2008 - Jan 2011
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  Newey Communications

  Oct 2009 - now

  Co-Owner / Vice President / Public Relations (East Valley)

  Public Relations (East Valley)W'e're a communications company that offers a wide variety of entertainment

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  Self Employed

  May 2014 - Nov 2014

  Information Technology Support Specialist

  I service all Hardware/Software/Networking information technology needs, whatever they may be. Residential and Commercial.

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  Holbrook Unified School District #3

  Nov 2014 - Mar 2017

  Technical Support Specialist II

  Responsible for Installation and maintenance of software, troubleshooting and maintaining computer hardware, Assisting Technology Director and Computer Services personnel as needed to provide maximum service to District personnel and students, support district office, high school, junior high, three elementary schools and an alternative school, to facilitate and maintain district website as well as train and support individual school administrators and staff assigned to keep up to date on their individual site’s webpages, assist with school districts standard online testing assessments, assume back responsibility for network administrator, install and maintain Cisco VOIP phones, Lead role in district-wide imaging and patching system, creating and maintaining gold mater images of all current end user devices, Lead role in managing deployments of imaging over the network, doing all sysprep work and image patching prior to deployment, enabling PIX or Network boot for automated image and deployment, Lead role in district-wide Anti-Virus system, configure enterprise end-point protection software protection to be deployed to all 2000+ end user devices, protecting from harmful intrusion and malicious code attacks, configure and maintain monthly reports, demonstrating all intrusion attempts and mitigation attempts, maintain a clean definition repository and deploy updated clients at non-intrusive times to end users devices. Show less

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  Cascade Computer Maintenance

  Apr 2017 - Sept 2017

  Field Technical Specialist

  Responsible for migration, design, installation, security and maintenance of networks for many small to medium sized companies including schools and other government agencies. For the larger companies and government agencies, assist in large projects such as installing over 300 Oregon DMV kiosks and connecting them to their backbone. Responsible for installation and maintenance of software, troubleshooting and maintaining computer hardware (PC’s Servers, Printers and Network Hardware). Assist with maintaining over eighty-five thousand (85,000) pieces of equipment for a wide array of commercial and government clients. Provide warranty work on Desktops, Laptops, Printers and other peripherals for HP and almost every other major brand of computer and printer. Show less

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  Capital city entertainment

  Oct 2017 - Sept 2021

  Karaoke Jockey (KJ)

  Entertaining and helping others entertain through karaoke

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  Marion County Fire District No 1

  Nov 2017 - Jul 2018

  Firefighter Recruit
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  Elemental Cyber Solutions

  Jan 2018 - now

  IT Customer Support Technician

  Assist in Remote and Onsite support of any and all IT related services that are provided to the client

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  SEIU Local 503

  May 2018 - Oct 2018

  Information Systems Technician

  Contract through Express Professionals:Build multiple Windows 2016 Servers from scratch to serve various purposes. Provide technical support for the company’s users of Microsoft Windows (7) and Apple (Mac OS 10.8 or greater) based laptops and desktops, iPad tablets and iPhones (iOS 7) or greater, and Avaya desk phones. This includes the placement, configuration, maintenance and repair of any individually issued computer, tablet, and smartphone or attached peripheral. Become a resource for users and assist them to understanding the capabilities of existing systems, help users understand technical terms and information using common language, help users to work more efficiently and effectively by using technology and provide user feedback to other departmental staff. Act as a data admin to support data needs of various campaigns and ongoing systems projects. Provide user support to staff for Salesforce and SQL databases. Assist users to access and effectively utilize the computing and network resources. Including Internet, Intranet, Databases, Wireless Access Points, Printers, Servers, Phone Systems, Video Conference and other networked systems. Perform user application support to installed software in a Windows, Mac, iPad or iPhone environment including: MS Office Programs including Excel, Word, Publisher, PowerPoint and Access. Google Apps Salesforce CRM/Member Database SQL Membership Database Any other applications selected by company for installation in issued desktop, laptop computers, tablet or phone. Provide user support for non-standard or custom applications in a Windows environment including: assistance in providing audio visual and other technical support during company conventions, meetings, rallies, and other events, complete appropriate requests through the IS Ticket system and help maintain and improve the quality of company’s systems, occasionally back up other IS Staff. Show less

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  Turner Fire District

  Jul 2018 - Sept 2021

  Firefighter/EMR
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  Williamette Valley Transport

  Oct 2018 - Mar 2020

  Medical Transport Driver

  Responsible for transporting clients ambulatory/wheelchair or by stretcher all over the Willamette Valley

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  McDonald's

  Dec 2019 - Apr 2020

  Maintenance/ Environmental Services

  Responsible for cleaning restrooms,Maintaining exterior grounds (parking lot, drive-thru, etc.)Maintaining exterior signage (menu boards, road signs, entrance & exit signs, etc.)Filtering fryers dailyTaking out trash both inside and outside the restaurantMaintaining indoor facilities (cleaning windows, floors, walls)Changing light bulbsUnloading truck deliveries and other duties as assigned.

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  Fred Meyer

  Apr 2020 - Oct 2020

  Ecommerce

  Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up

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  Multiple Computer Solutions, Inc

  Oct 2020 - Dec 2020

  Shop Technician/Technical Support Specialist I

  Responsible for Troubleshooting/repairing all laptops,desktops,ipads,cell phones etc. that were brought into the shop. Providing backup support to Level II technicians handling Commercial businesses requiring support as well. Answered phone calls from consumer and business customers and provided tech support as needed.

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  Salem Clinic, P.C.

  Dec 2020 - Sept 2021

  Network Support Specialist

  Answer Main IT Support phone line and Triage/troubleshoot/fix issues as they are called in, escalate if needed. Diagnose/troubleshoot network/desktop hardware/software problems. Enter trouble tickets in with Salem Hospital when necessary. Support/diagnose/troubleshoot technical issues involving Microsoft's Core Business Applications. Provide/revoke/modify network access (AD, Exchange etc.),Provide user access, administration and security for various computer systems, servers and software. Support virtual environments built on Citrix. Assist with telephone system, repairs to PC's,faxes,copiers, etc as needed. Assist other members of the team as needed. Show less

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  Ottawa University

  Sept 2021 - Sept 2023

  Technical Operations Specialist

  Provide technical expertise and support to all information technology users, running cabling for network connectivity; equipment diagnostics and repair; end user support; and identification of equipment requirements. Provide networking install/configuration of Cisco Meraki Network devices, servers, Wireless access points, etc.Primary support for all University-wide technology both locally and remotely via phone, e-mail, inperson, or via remote desktop software. Provide support including workstations, LAN and WAN networks, network printers, and software packages.Determine the problem source Work closely with the IT User Services team to resolve and evaluate completed work requests to assess performance, identify recurringproblems and initiate early resolution.Assess user skills and needs and provide education and training toenhance their skills with the equipment.Create/maintain critical and procedural documentation for the University to ensure proper techniques andsolutions are documented for future use and maintain knowledge ofprovide problem determination support as problems arise.Work with others within the department in solving problems at both the systems and operations levels.Develop knowledge, through training with systems related to required skills below, in order to provideservice in support of these systems and requirements.Provide leadershipwith those with whom you work through your conduct, attitude and professionalism. Represent theInformation Technology organization and the University to faculty, staff, students and external vendorsMaintain knowledge of current/future technologies through continued training/learning opportunities and self-motivation.Make recommendations to IT management and staff regarding improvements to the operating environment,equipment acquisition and other ways to improve the IT support environment.Organize, Identify and Deploy network cabling solutions to modernize and establish network connectivity. Show less