Mark Burcham, PMP

Experience

• 

  Nortel Networks

  Dec 1996 - Jul 2001

  Project / Sales Engineer
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  PBS&J

  Oct 2001 - Dec 2004

  Sr. ITS Specialist
• 

  Dyer, Riddle, Mills, & Precourt (DRMP)

  Jan 2005 - Sept 2007

  ITS Manager
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  Northrop Grumman Corp/DOD Consultants, LLC

  Feb 2008 - May 2009

  Systems Engineer
• 

  Advanced Technical Solutions, LLC

  May 2010 - May 2015

  Lead Project Manager

  Managed Cisco IP Telephony and Contact Center projects through project coordination of planning, organizing, staffing, and directing overall project production. Defined and followed project communications plan for all project stakeholders. Managed completion and distribution of all project deliverables to customers via tracking delivery status and installation schedule. Utilized various project management tools and techniques (critical path analysis, risk identification & risk mitigation strategies) to ensure on time project delivery. Show less

• 

  Presidio

  Jun 2015 - Oct 2015

  Sr. Project Manager

  Responsible for the day-to-day management, coordination, status reporting, planning, scheduling, performance, implementation, execution, and project acceptance for Cisco Contact Center Enterprise (UCCE) / Express (UCCX) solutions.

• 

  Advanced Technical Solutions, LLC

  Oct 2015 - Feb 2021

  Senior Project Manager

  Manage Cisco IP Telephony and Contact Center projects through project coordination of planning, organizing, staffing, and directing overall project production. Manage completion and distribution of all project deliverables to customers via tracking delivery status and installation schedule. Utilize various project management tools and techniques (critical path analysis, risk identification & risk mitigation strategies) to ensure on time project delivery.

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  New Era Technology

  Feb 2021 - now

  Plans, and executes delivery of Cisco Contact Center Enterprise customized, complex projects for clients / stakeholders through leadership, transparency, and trust. Leads discovery and requirement workshops for aligning technology with business processes to establish detailed design and implementations. Drives project tasks to completion through collaboration and monitoring with detailed project schedules and risks, actions, issues and decision logs. Evaluates and provides continuous improvement feedback to clients, executive management, and cross-functional teams. Show less

  • Customer Success Manager

    Jan 2024 - now

  • Senior Project Manager

    Feb 2021 - May 2024