Somee Ezeokana

Experience

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  First Bank of Nigeria Plc (NYSC Intern)

  Jul 2011 - Jun 2012

  Solutions Developer

  • Report generation using Oracle developer tools such as SQL and PL/SQL.• Identified, understood, negotiated, and documented business requirements and use cases with various end-user groups within the organization.• Design basic Business Intelligence and Analysis Dashboards using Oracle Business Intelligence Enterprise (OBIEE) efficiently.

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  Availsys Limited

  Sept 2012 - Aug 2013

  Business Developer

  • Co-implemented the bank’s account opening process using SharePoint.• Presented ideas for system improvements, including cost proposals, SharePoint branding, and UI design.• Served as the Account Manager and ensured identification of business opportunities, registration of contract details, and satisfaction of clients.

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  The University of Nottingham

  Sept 2014 - Dec 2014

  Student IT support staff

  • Supported IT services for students by measuring laptop performance, resolving IT/software/connectivity challenges, and troubleshooting complex issues.• Volunteered as a Student Ambassador for the University of Nottingham Convention and University open days.• Assisted with student registrations and facility orientation programs.

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  Availsys Limited

  May 2015 - Jul 2017

  Business Process Analyst

  • Successfully designed and implemented a robust Intranet Portal using Microsoft SharePoint.• Developed process flow diagrams, charts, and other types of system and process representations to aid as-is and to-be business process analysis using Visio.• Leading knowledge transfer sessions to demonstrate application functionality and facilitate usage• Achieved successful data requirement gathering phase for assigned projects using surveys, user interviews, and observation.• Developed test scripts, test cases, and results with stakeholders.• Created multiple functional and technical design documents.• Defined project plans and scope plans, created project initiation documents,and other project-related documentation using Microsoft Visio and Project. Show less

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  Citi

  Aug 2017 - Jul 2022

  Application Support Analyst

  • Serving as the IT partner by providing technical and business support for users and optimally improving technology applications in the bank.• Support critical and sensitive incident service management processes like incident management, change management, problem, and fix management systems.• Collaborating with regional application development teams, local vendors, and end-users to implement technology solutions that comply with all business requirements.• Leading workshops and knowledge transfer sessions to demonstrate application functionality and facilitate usage• Ensuring project initiatives comply with the organization’s internal policies by participating in audit reviews and other internal reviews• Supervised project progress from production to post-production.• Writing advanced SQL queries and reports to address frequent reporting needs of the business teams thereby reducing request redundancy.• Engagements with cross-functional teams to identify new projects, development opportunities for business growth, and automation of manual processes.• Application development of stop-gap solutions using basic C# to quickly solve time-sensitive project challenges.• Creation and review of BRDs and FRDs during the planning phase of local and regional projects within the organization. Show less

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  Citi

  Sept 2022 - now

  AVP, Senior Applications Analyst

  Citi Research