Liliia Frebourg

Experience

• 

  Lloyds Banking Group

  Jun 2011 - Mar 2013

  Managed customers accounts. Ensured that customers receive help, advice and guidance appropriate to their own needs and personal circumstances. - Met and exceeded personal and branch team's service and sales targets on a regular basis. - Achieved the level of top new Personal Banking Manager in the Southampton area in my first quarter. - Built positive relationships with many customers ensuring I represented the brand on the most professional level. Handled incoming calls regarding Lloyds Banking credit card accounts.Provided an excellent customer service ensuring every customer is treated fairly.Handled customer complaints to their satisfaction. - Received the highest marks for my customer service according to the customer feedback. - Always met and exceeded personal targets, contributing to the department sales and service figures.

  • Personal Banking Manager

    Sept 2012 - Mar 2013

  • Customer Service Adviser / Subject Matter Expert

    Jun 2011 - Sept 2012
• 

  Cisco

  Apr 2013 - Nov 2015

  Content Editor

  Copy writingWordPress Google AnalyticsSocial Media - Introduced Sprinklr, (a social media scheduling and analytics tool), resulting in improved team efficiencies by reducing administration time. - Edited ingested content of the LocateTV website daily, exceeding accuracy targets by 5%. - Updated social networks (Facebook, Twitter, Pinterest) in order to drive traffic to Locate TV website. Achieved 20% increase in 1 year. - Wrote content ensuring compliance with copyright legislation in the UK and US. - Reviewed customer feedback and responded in a timely and professional manner. - Wrote TV and movie related blog posts and created infographics to keep content fresh and interesting. - Analysed the website's statistics using Sprinklr and Google Analytics, prepared reports on a monthly/ seasonal basis. Show less

• 

  Cisco

  Oct 2016 - May 2017

  Marketing Analyst

  Google Analytics experience Deep understanding of Twitter and Facebook WordPress- Set up and managed social media accounts- Worked with corporate counterparts at the country’s biggest communication companies- Arranged social media contests through marketing companies

• 

  Carmella Consulting

  Jan 2020 - Sept 2020

  Social Media Manager

  - Deliberate planning and goal setting in the digital space- Daily social media management (including monitoring, listening and responding to users in a “social” way while cultivating leads and sales)- Content creation, management, and strategy- Development of brand awareness and online reputation- Basic SEO and generation of inbound traffic- Staying up-to-date with developments and generate new ideas to draw audience’s attention

• 

  Club MojoCircle

  Jan 2022 - Jun 2022

  Communications Manager

  Providing marketing communications for Club MojoCircle.Managing social media accounts (Facebook and Instagram).Creating graphics for social media posts using Canva and PhotoShop.Newsletters and email marketing.

• 

  Freelance

  Jan 2023 - now

  Photographer

  Branding and Lifestyle Photography on the French Riviera