Eunice Kibathi

Experience

• 

  Scientific Media Services

  Mar 1998 - Feb 2001

  Sales Executive

  • Facilitated 50 % increase in magazines sales over 2 years through leveraging effective negotiating skills• Planned two annual gala events to strengthen brand initiatives and maximize outreach.• Surpassed growth targets and revenue projections by coordinating and planning estate to estate product sales.• Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.• Proactively negotiated profitable contracts for all product lines and performed cold-calling to senior leadership to expand territory sales.• Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.• Attracted new clientele Show less

• 

  Safaricom PLC

  Mar 2001 - now

  • Planned and executed meetings to connect organizational representatives, community members and Foundation partners• Developed and administered projects within the Mpesa and Safaricom Foundations• Directed simultaneous projects to boost business opportunities• Established team priorities, maintained schedules and monitored performance.• Oversaw projects each year from concept through final delivery.• Provided management oversight and operational control of assigned programs• Managed the board of Trustees• Developed and implemented the employee engagement framework• Developed and implemented the Safaricom Foundation Strategy• Managed the events agency Show less • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Provided primary customer support to internal and external customers in fast-paced environment.• Educated customers on products to enhance loyalty and sales• Achieved and consistently exceeded set targets• Offered advice and assistance to customers, paying attention to special needs or wants.• Responded to customer requests for products, services and company information. Show less

  • Program Manager

    Aug 2008 - now

  • Senior Customer Service Representative

    Mar 2001 - Aug 2008