Scott Markham

Experience

• 

  Hyatt Legal Plans

  Jan 1999 - Jan 2001

  Client Service Representative

  Customer service representative for a Met-Life company providing and administering legal benefits to clients’ employees.Effectively corresponded directly with customers to detail coverage and offer legal referralsTrained new employees and assumed other responsibilities including mail room operations

• 

  Sky Financial Solutions

  Jan 2001 - Jan 2004

  Lead Sales Coordinator

  Responsible for Sales Coordinators staff operations reporting directly to management of large dental practice financing firmLiaison between dentists and sales representatives to ensure processing financial documents andrequirementsExtensive accounting reporting and providing assistance to credit department, inside sales and outside sales teams

• 

  Colts Youth Organization

  Apr 2003 - Aug 2005

  Instructional Staff - Colorguard

  The Colts Drum and Bugle Corps (previously known as the Junior Dukes, Legionnaires, and Colt .45) is a World Class competitive junior drum and bugle corps based in Dubuque, Iowa. The Colts are part of the Colts Youth Organization and a member of Drum Corps International, along with their feeder corps, the Colt Cadets, which participates in Open Class.

• 

  Self-Employed

  Jan 2004 - Jan 2011

  Fine Arts Director/Consultant

  Directed/consulted scholastic programs in California and Texas.Responsible for managing staff and students, scheduling, teaching class daily, forming lesson plans, creating andexecuting leadership clinics, and communicating with parent and booster organizationsReported to and worked closely with school administration and teaching staffImproved and enforced student policies and procedures including participant manual development

• 

  Desert AIDS Project

  Jan 2006 - Jan 2008

  Assistant Manager

  Responsible for daily operations of non-profit retail/resale organization including: customer serviceoperations, volunteer staff management, inventory, scheduling, and accountingPrimary resource scheduler and employee relations Implemented inventory policy and procedures leading to growth of sales and customer base

• 

  Madison Scouts

  Apr 2006 - Aug 2006

  Instructional Staff - Colorguard

  The Madison Scouts Drum and Bugle Corps is a World Class competitive junior drum and bugle corps based in Madison, Wisconsin. The Madison Scouts are one of the thirteen founding member corps of Drum Corps International (DCI) and a two-time DCI World Champion. Entering the 2024 season, the Madison Scouts were the oldest continuously active junior corps.

• 

  Sunset Park and Recreations, Inc

  Jan 2011 - Jan 2013

  Manager

  Directly responsible for customer service and relations, reservations, accounting, and front desk operations of a large vacation resortAssisted management with overseeing a staff of 25 employees, including: scheduling, policy creation andenforcement, and employee relations process improvementAdditional responsibilities included: advertising, bookkeeping, procurement and various maintenanceresponsibilities

• 

  Hexion Inc.

  Sept 2013 - Nov 2023

  Spearheaded the implementation, communication, and administration of Hexion's U.S. and Canada Health and Welfare Benefits program, supporting over 700 employees and ensuring robust benefit offerings.Maintained rigorous compliance with benefit plan laws and regulations by collaborating closely with ERISA attorneys and consultant groups to uphold legal standards.Led two major vendor transitions to improve prescription and leave management services, streamlining processes and enhancing service quality for employees.Coordinated impactful benefit fairs and well-being clinics, driving employee engagement and strengthening awareness of available resources.Co-led two U.S. open enrollment periods, skillfully configuring benefit administration systems, conducting comprehensive testing, and ensuring seamless payroll deductions.Conducted benefits seminars and presentations to facilitate a smooth open enrollment experience, resulting in high employee satisfaction and minimal enrollment issues. Show less Led a comprehensive overhaul of invoice processing by partnering with vendors and finance teams, reducing pay discrepancies and late fees by 75%.Directed a team of HR Specialists, fostering professional growth and securing permanent roles for two interns through effective mentorship and collaboration with global HR partners.Conducted open enrollment seminars across U.S. locations and performed detailed benefits deductions analysis, achieving 99% payroll accuracy.Service Level Agreement (SLA) Management: Maintained a 72-hour SLA for issue resolution, enhancing service delivery and response times for employees and stakeholders.Developed and enforced HR policies to ensure compliance with regulatory standards; partnered with legal teams for audits, effectively reducing organizational risk.Streamlined workflows across employee data management, payroll, and benefits administration, driving efficiency and improving the overall HR experience.Acted as a liaison between employees and management to address and resolve employee relations issues, contributing to a positive and supportive work environment.Analyzed HR metrics and provided actionable insights to senior management, supporting strategic workforce planning and key HR initiatives. Show less Spearheaded disability and LOA processes, achieving a 75% reduction in frequent LOAs at targeted locations, which improved workforce availability and boosted productivity.Played a central role across the employment life cycle, leading a major recruiting and onboarding overhaul to streamline processes. Triaged employee issues to ensure timely resolutions, and managed severance and termination processes, including multiple reductions-in-force, with sensitivity and strict compliance.Oversaw health and welfare benefits administration, ensuring accurate and timely processing. Traveled to multiple U.S. locations to lead open enrollment seminars, educating employees on benefit options and facilitating a seamless enrollment experience.Provided critical HR support during high-stakes events such as a company split, two spinoffs, bankruptcy proceedings, and a major IT network outage, ensuring continuity of HR services and minimizing disruption to employees.Managed U.S. HSA and 401(k) funding and Canada RRSP contributions, processing over $1 million bi-weekly with 99% accuracy, safeguarding employee investments and ensuring compliance with financial regulations.Played a key role in the implementation of a new company-wide timekeeping system, conducting thorough testing, troubleshooting, and training sessions for hourly and salaried non-exempt (SNE) employees to ensure accurate time tracking and a smooth transition.Served as the primary point of contact for employee relations, addressing concerns and resolving conflicts efficiently to maintain a positive and productive work environment. Show less Streamlined the end-to-end order fulfillment process by collaborating closely with sales and plant operations teams, enhancing coordination and reducing processing times.Oversaw order completion across multiple international plants, ensuring prompt processing and on-time shipments to meet customer expectations.Assessed inventory and fulfillment processes, strategically allocating products within the global plant network to ensure timely and efficient order fulfillment.Leveraged expertise in customs compliance, material safety information, returns, complaints, and various customer service functions within the global specialty chemical industry, delivering a high level of service and maintaining regulatory compliance. Show less

  • Health and Welfare Benefits Analyst

    Oct 2022 - Nov 2023

  • HR Services Supervisor - Americas

    Apr 2021 - Oct 2022

  • HR Specialist

    Jun 2015 - Apr 2021

  • Customer Account Specialist for Hexion and Momentive - Shared Services

    Sept 2013 - Jun 2015
• 

  KBK Enterprises

  Mar 2024 - now

  Human Resources Manager

  Lead and manage core HR functions, including recruitment, employee relations, legal compliance, compensation, benefits, payroll, and strategic workforce planning to align HR initiatives with organizational objectives.Ensure precise and timely payroll processing while maintaining accurate employee records, including compensation adjustments, tax documentation, and benefits tracking.Develop and enforce hiring policies that reflect EEOC standards, affirmative action, and diversity goals, promoting an inclusive and equitable workplace.Conduct comprehensive new employee orientations to foster a seamless onboarding experience, clarify company policies, and establish a strong foundation for employee success.Implement retention and engagement strategies that enhance job satisfaction, support professional growth, and foster a positive, motivated workplace culture.Facilitate terminations with professionalism and legal compliance, maintaining thorough documentation and ensuring a respectful, fair process.Safeguard confidential personnel records in line with legal retention requirements, upholding trust and integrity in record management.Stay current on HR legislation and compliance standards, proactively adapting policies to meet evolving regulatory requirements.Design job descriptions and compensation plans that are aligned with organizational goals, ensuring clear expectations and competitive compensation.Continuously assess and optimize benefits programs to support employee well-being and attract top talent, making strategic adjustments as needed.Collaborate with senior leadership to forecast and meet long-term staffing objectives, contributing to sustainable growth and talent development.Manage employment verifications, benefits inquiries, and employee documentation with professionalism, accuracy, and a focus on exceptional service. Show less