Oliver Hyne

Experience

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  Poplife & Super Music Group

  May 2015 - Aug 2015

  Social Media and Marketing Intern

  • Managed all social media accounts for company and signed artists.• Conducted ticket and merchandise sales at concerts.• Excelled in collaborating to formulate decisive marketing strategies.

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  University of Miami

  May 2015 - Aug 2015

  Fitness Assitant

  • Facilitated day-to-day operations of on campus gym• Interacted and befriended large customer base.• Received vital education in health and safety, CPR certified.

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  Faena Group

  May 2016 - Sept 2017

  •Efficiently organized entire physical accounting back-up system from initial opening to 2017.•Participated in multiple audits and accruals of a wide assortment of documents.•Directed the training and supervision of new employees. •Exceeded obligations collaborating with other departments in the hotel district including the various restaurants and properties to deliver an outmatched guest experience•Flourished in high pressure environments contributing personal abilities towards specialized, sponsored events for Pierre-Jouet and Art Basel.•Led personalized tours for prospective guests, key clients, and business partners.

  • AP Specialist

    Feb 2017 - Sept 2017

  • Porter

    May 2016 - Feb 2017
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  Direct Interactive

  Oct 2017 - Nov 2018

  Management Consultant

  •Formulated onboarding process and procedures creating an extensive, comprehensive guide for the newly acquired branches of the New York Presbyterian Hospital network. •Developed business plan, project management system, wireframe, and prototype for the creation of a new “authenticity focused” social-media and experience platform.•Constructed a platform distributing and writing highly focused engaging daily reports on pertinent developments in fields of social media and technology for a network of investors. Show less

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  S & L Journeys, Inc

  Jun 2019 - Jul 2019

  Concierge

  •Researched, designed, and presented multiple travel plans and guides based on client preferences. •Engaged in contacting numerous international clients, resorts, experiences, airlines, and cruises to update, change, and reserve plans.•Participated in discovering creative and proactive solutions to accommodate client demands.

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  McAlpin Conroy

  Jun 2019 - Jun 2019

  Intern
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  Apple

  Jul 2019 - now

  •Promoted to Technical Expert. •Frequently recognized by teammates as a multitasker, who is always willing to help no matter how busy, and as a positive influence.•Consistently achieving high NPS scores with customer feedback quoting my patience, comprehensive knowledge of the Apple ecosystem, and ability to efficiently communicate complex concepts. •Third highest NPS comments recieved in the entire store for the year 2021•Daily mentoring of coworkers with a focus on teaching proper procedures and working together to find the ideal solution within Apple’s protocols. Show less Onboarded directly as a Technical Specialist for the Genius Bar at the Apple Store at Lincoln Road location (R115). Responsible for repairing customer relationships and being an extension of connection for all things Apple including diagnostics, repairs, product sales, and services. •Surpassed expectations by consistently being at the top of most sessions taken and attaining high metrics, while being recognized for a multitude of positive thorough NPS feedback from customers.•Acclimated to a virtual environment by volunteering for the AHA program providing technical assistance for customers via the phone while maintaining above 95% CSAT score throughout.•Focused on finding the ideal solutions for our customers by collaborating with all departments of the store team and connecting customers with the proper resources or services. Show less

  • Technical Expert

    Dec 2020 - now

  • Technical Specialist

    Jul 2019 - Dec 2020